Job Classification
Salaried
Job Type
full-time
Category
Service Delivery
Location
ROCKVILLE, MD 20852 US (Primary)
Job Description
We are currently seeking a Telecommunications and Video Specialist.
The T&V Specialist shall have skilled knowledge and ability in providing technical solutions and support to enterprise class Telecommunications and Videos environments with heterogeneous operating system platforms interacting with multiple applications and services. Services required to support large-scale, diverse environments require extensive knowledge and expertise in Telecommunications and Video architecture and implementation. Telecommunications and Video includes Web Collaboration (Zoom and Microsoft Teams), Video Teleconferencing, Web Casting and Telecommunications at a minimum the Telecommunications and Video Support (T&V Engineer and T&V Technical Support).
Relevant Experience:
Minimum 2 years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating system(s)
2 years demonstrated experience supporting client configuration, administration and network access in Telecommunications and Video environments.
Skilled Knowledge of basic computer hardware, including Dell computers and laptops, printers, and mobile devices (Blackberry, Tablets, and cell phones)
Skilled Experience with Microsoft Teams and Zoom software troubleshooting
Extensive application support experience and knowledge of Microsoft Office 2010 products to include Publisher, Outlook, Power Point, Excel, Word, Lync, Adobe Connect, Citrix, VPN, OneNote, and Windows 7, 8, 8.1 and SharePoint.
Exceptional written and oral communication skills
Proven ability to work as part of a team as well as show initiative and ability to work independently
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Strong documentation skills
Demonstrated experience in evaluating and testing current and new software/hardware technology
Education: College diploma or university degree in the field of computer science or 5 years equivalent work experience.