23 Customer Experience Coordinator (Part-Time 23 hours/week) Jobs in Tampa, FL
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Lazydays Support Services Inc. is Hiring a Customer Experience Coordinator (Part-Time 23 hours/week) Near Tampa, FL
SUMMARY: The Customer Experience Coordinator is responsible for performing a range of customer service-oriented telephone, email, and web support activities. Strong customer service skills are essential to proving a high level of support through various customer touchpoints. The Customer Experience Coordinator ensures customer satisfaction by providing quality service, identifying customer needs, and assisting with issues/concerns related to their RV needs. In this critical role, you will be part of a work environment focused on superior service.
Schedule for this position is 1:00 - 8:00 PM Saturday and Sunday, 5:00 - 8:00 PM on Wednesday, Thursday, Friday. It is an onsite position. Pay is $17.50/hour.
ESSENTIAL JOB FUNCTIONS:
- Provide exceptional customer service via telephone or other media
- Manage a high volume of inbound calls while meeting and exceeding performance standards of abandon, average speed of answer, and other call metrics
- Use excellent hearing and listing skills to receive detailed information
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives including placing calls back as required
- Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Ability to multi-task; simultaneously think, talk, and type accurately
- Maintain company databases by entering and verifying information
- Simultaneously use multiple computer applications to enter the required information
- Identified trends affecting our customers and escalate to management
- Frequently attend educational seminars to improve knowledge and performance level
- Enhances organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Perform other duties as assigned
QUALIFICATIONS AND EXPERIENCE:
- Previous experience in a customer support role
- Adaptability and flexibility
- Active listening skills
- Ability to speak, read, write, and comprehend English
- Must have excellent customer service and communication skills, both written and verbal
- Customer focus and adaptability to different personality types with a patient and empathetic attitude
- Ability to multi-task, set priorities, and manage time effectively
- High school diploma or equivalent
Job Summary
Part Time
$45k-57k (estimate)
05/06/2024
05/15/2024
The following is the career advancement route for Customer Experience Coordinator (Part-Time 23 hours/week) positions, which can be used as a reference in future career path planning. As a Customer Experience Coordinator (Part-Time 23 hours/week), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Coordinator (Part-Time 23 hours/week). You can explore the career advancement for a Customer Experience Coordinator (Part-Time 23 hours/week) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Coordinator job description and responsibilities
They highlight friction points that need to be addressed or present results of customer feedback.
03/24/2022: New Orleans, LA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
02/27/2022: Tucson, AZ
The job of a customer experience manager requires aligning various organizational teams with the wants and needs of the customer.
02/06/2022: Moline, IL
The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations.
01/05/2022: Mesa, AZ
Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel.
01/07/2022: Knoxville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Coordinator jobs
Ability to understand and analyze data, helps them track trends and customer actions.
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Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/24/2022: Lebanon, PA
A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
02/28/2022: Corpus Christi, TX
Demonstrated knowledge of customer expectations and requirements.
01/30/2022: Columbus, MS
Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.
02/15/2022: Chicago, IL
Step 3: View the best colleges and universities for Customer Experience Coordinator.
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