SUMMARY:

This position is responsible for reconciling warranty receivables for all Lazydays locations that process warranty claims.

ESSENTIAL FUNCTIONS:

· Receives and reconciles checks from manufactures, suppliers, etc. for all Lazydays locations.

· Research why a claim was not paid in full.

· Once identified why the claim was not paid get with the appropriate party to get the claim resubmitted for payment.

· Processing write-offs if amount is not collectible

· Move funds from the old claim to the new claim in the warranty credit screen once the resubmittal has been processed.

· Research claims accounting is unable to match and balance claim against payment.

· Research claims older than 90 days that have not been paid.

· Contact manufactures and or vendor about payment status and resubmit process.

· Submitting for extended warranty payment:

· Make sure the repair order matches the authorization provided by extended warranty company.

· Submit for payment.

· Reconcile payment discrepancies if needed.

· Back up to Warranty Administrator:

· Balance and QC warranty tickets ready to close.

· Establish and maintain good working relationships with customers to encourage repeat and referral business

· Maintains communications with shop managers, delivery/service departments, delivery/service managers, Techs and salespersons, as necessary.

· Attend all company required meetings

· Additional responsibilities as requested or required

QUALIFICATIONS AND EXPERIENCE:

· Valid Driver’s License and clean driving record to meet insurance requirements

· Ability to manage multiple tasks simultaneously

· Ability to handle pressure situations effectively

· Excellent communication skills.

· Ability to speak, read, write and comprehend English

· Must have excellent customer service and communication skills, both verbal and written.

PHYSICAL REQUIREMENTS:

· Availability to work in excess of 40 hours a week including nights and weekends with little to no advance notice.

· Flexibility to cover changing work schedules as needed.

· Ability to lift up to 70 pounds

· Ability to repeatedly bend, stoop, reach, climb stairs, push, and pull

· Must be able to stand / walk for extended periods of time.

· Ability to sit and work on a computer, looking at a monitor for extended periods of time.

· Potential exposure to heights and hazards related to working with electrical and welding equipment

· Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness

· Ability to work in changing climates and work outside for extended periods.

· Ability to perform essential functions with or without accommodation.

EDUCATION:

· High school diploma or equivalent.

COMPUTER SKILLS:

· Knowledge of company software systems.

· Intermediate skills with MS Word, Excel, and Outlook.