Job Overview:
The Lawrence Family Jewish Community Center is currently seeking a Membership Coordinator to join our team. Under the general supervision and direction of the Assistant Director of Community Engagement, the Membership Coordinator assumes a crucial role in bolstering the JCC membership community. This position actively contributes to devising and implementing strategies to retain and engage members, encompassing plans to attract, retain, and expand membership, and enhancing member involvement within the LFJCC. Operating both autonomously and collaboratively, the Membership Coordinator ensures the fulfillment of key responsibilities, including membership recruitment and retention, oversight of community engagement technology, and strategic data collection. This role is directly responsible for prospective member outreach, Membership retention calls, intervention, and Engagement, including implementing plans for attracting, retaining, and growing membership, as well as connecting members with micro communities. Central to this role is the establishment of connections with prospective and current members, as well as other community groups, to foster the growth and enrichment of our membership base. The incumbent in this role will need the availability to work Full-time, with a Sunday to Thursday schedule.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:

• High School Diploma or equivalent required.
• BS in Business Management or related field preferred but not required.
• Must have Sun-Thurs availability.
• Available to work evenings and other times as needed for major events.
• 3 years of experience in the hospitality/service industry preferred.
• Previous consultative sales experience in a membership driven organization.
• Previous experience with Tessitura and/or other CMS programs is required.
• Bookkeeping knowledge and skills.
• Strong understanding of Google Suite, Excel, Word, PowerPoint.
• Strong writing and communication skills.
• Strong interpersonal skills and a positive team player.
• Excellent customer service skills with the ability to interact with a variety of personality types with diplomacy.
• Ability to remain calm and respond confidently and promptly to stressful situations.
• Ability to adapt in a rapidly changing environment.
• Capacity to solve problems with diplomacy and tact making sound judgments.
• Excellent organizational and time management skills with the ability to prioritize and handle multiple, simultaneous tasks; while maintaining budget parameters.
• CPR/AED/First Aid Certified within 6 months of being hired.

PHYSICAL REQUIREMENTS:

• Work at a computer station for extended periods of time.
• Sit for extended periods of time without being able to leave the work area.
• Ability to do light lifting (maximum 25 lbs.) as needed is required.

WORK ENVIRONMENT:

• Typical office environment and equipment (computer, phone, printer, copy machine, etc.).
• Flexible business hours; required to work weekends and evenings for most events as needed.

MORE DETAILS:

Full-time positions are eligible for a wide variety of benefits which include:

• Health Insurance
• Group Life, AD&D and Long-Term Disability (100% employer-paid)
• 403(b) Retirement Plan Contributions
• Employee Assistance Program (EAP)
• Sick Leave
• Vacation Leave
• Generous Paid Holidays
• FREE JCC Annual Family Membership that gym/pool access
• Generous discounts on preschool, after-school and summer programs
• Friendly Work Environment!

*Given the dynamic nature of the LFJCC/CJC, a job description cannot adequately cover the comprehensive list of activities, duties or responsibilities that may be required of the employee. We have an “all hands on deck” culture which means sometimes duties, responsibilities will change with or without notice as needs arise.

Additionally, all new hires at the LFJCC/CJC are hired to “become” the role they have been selected to fulfill. We do expect that anyone will be able to effectively do all of the tasks as assigned on your first day, first week or maybe even first year of employment. We deeply understand that the nature of our “community building” work requires learning new systems, processes, people and cultural nuances that are best acquired over time.

The Lawrence Family JCC provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• La Jolla, CA 92037 (Required)

Ability to Relocate:

• La Jolla, CA 92037: Relocate before starting work (Required)

Work Location: In person