GROW WITH US!

Lawo designs, manufactures and sells cutting-edge networked video, audio and control systems for television and radio production as well as live performance applications all over the world. 

We are seeking to fulfill this new role which is located in our Elmsford, NY office.

Job Responsibilities:

Customer Support

• Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
• Monitor and document service activities in North America.
• Providing scheduled support for the 24/7 hotline.
• Helpdesk tasks for customers
• Work closely with Lawo headquarters in Germany.

Logistics

• Logistical preparation of product demos, loaners, and tradeshow
• Shipping, Receiving and inventory management of Lawo equipment and spare parts.
• Prepare, document, and monitor equipment rental jobs.
• Inventory tracking using Lawo ‘s logistics software.

Requirements:

• Experience in a broadcast environment, on-air broadcast operations, or IP-Projects.
• Education in broadcast, audio, IT, business or related field required.
• Experience in technical customer service using ticketing systems.
• Self-motivated and structured.
• Desire to help the customer and deliver service excellence.
• Passion for structured work and documentation.
• Experience in broadcast environment is an asset.
• Spanish, Portuguese, and German language skills are an asset.
• Structured way of working and passion for problem-solving
• Strong verbal and written communication skills with an engaging and professional way of interacting with colleagues and customers.
• Ability to stay organized in a fast-paced environment, working alone and in a team with little to no supervision.