NOTE: Must be a US Citizen to be considered for this position
Overview

We are seeking a Compliance Analyst for a pivotal role within a Federal agency's IT modernization initiative, aimed at transforming IT Service Management (ITSM) through the adoption of ServiceNow’s Enterprise Service Management (ESM) platform. This role is instrumental in ensuring that the modernization efforts adhere to all relevant laws, regulations, and internal policies, with a particular focus on compliance within the ServiceNow environment. As the agency moves forward with its DevSecOps methodology, integrating various ServiceNow modules such as ITSM, SPM, ITOM, Customer Service Management, and more, the Compliance Analyst will assess, monitor, and guide the project to maintain high standards of compliance. Through the development and implementation of robust compliance policies and procedures, the Compliance Analyst will safeguard the project against regulatory risks, ensuring that the modernization journey not only transforms IT Service Management but also aligns with best practices and legal requirements.

Key Responsibilities

Conduct thorough assessments of the IT modernization project, focusing on compliance with federal laws, regulations, and internal policies, especially those related to the ServiceNow platform.

Assist in the development, implementation, and enforcement of compliance policies and procedures within the ServiceNow environment, ensuring adherence to regulatory and organizational standards.

Prepare detailed compliance reports, articulating findings, risks, and recommendations to project stakeholders, and work collaboratively to address and resolve identified compliance issues or gaps.

Engage in continuous monitoring and auditing of the ServiceNow implementation and usage to ensure ongoing compliance with all relevant standards, including Section 508 of the Americans with Disabilities Act.

Provide expert advice and guidance on compliance matters to project teams, helping to navigate complex regulatory landscapes and integrate compliance considerations into project planning and execution.

Collaborate with IT, legal, and business teams to ensure a comprehensive approach to compliance, addressing both technical and operational aspects.

Stay abreast of changes in laws and regulations that may impact the project, and proactively adjust compliance strategies and policies accordingly..

Qualifications:

· Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.

· Bachelor’s degree in Information Technology, Law, Business Administration, or a related field.

· 5 years relevant experience.

· 8 years relevant experience may be substituted for education.

· Excellent written and verbal communication abilities.

Desired Skills

· ITIL v3 and/or ITIL v4 Certification(s) is highly preferred.

· ServiceNow Certification(s) in various modalities.

· Demonstrated experience in compliance analysis, preferably within IT projects or environments, with a strong understanding of ITSM and ESM platforms like ServiceNow.

· Knowledge of federal laws and regulations applicable to IT and digital services, including Section 508 of the Americans with Disabilities Act.

· Excellent analytical, organizational, and problem-solving skills, with the ability to assess complex information, identify compliance risks, and develop effective solutions.

· Strong communication and interpersonal skills, capable of effectively conveying compliance requirements and recommendations to a diverse range of stakeholders.

· Experience in developing and implementing compliance policies and procedures within an IT or software development context.

· Familiarity with DevSecOps methodology and its implications for compliance within IT projects.

· Proactive, detail-oriented, and capable of managing multiple priorities in a dynamic, agile project environment.

The Compliance Analyst is essential in ensuring that the Federal agency’s IT modernization efforts, particularly the implementation and utilization of the ServiceNow platform, are conducted in full compliance with all relevant regulations and standards. By maintaining a rigorous focus on compliance, the Analyst will support the project's mission to modernize IT Service Management through best practices, process optimization, and continual service improvement, ensuring that the agency not only achieves its technological goals but also upholds its commitment to legal and regulatory integrity.