***PLEASE READ THIS ENTIRE POSTING BEFORE REPLYING***

Launch IT Solutions is a Managed Service Provider looking for a self-starter who wants to join us in our continued company growth. We are looking for a team-player who will work directly with the owners of the company on a daily basis, in support of our SMB and Residential clients. Responsibilities will include configuration, installation, and maintenance of servers, workstations, and networking devices; maintaining and troubleshooting complete client IT infrastructures including hardware and software; and providing direct customer/user support for all IT related issues.

The ideal candidate will be organized, love technology, and be GOOD WITH PEOPLE! As important as the technology is, our clients are MORE important. We are looking for the ultimate “geek” with personality (just like us)! They should be able to relate to our clients easily, speak “Geek” fluently, and translate with a smile! Candidate will be comfortable with diverse technology environments, and possess a keen eye for detail and trouble-shooting. Documentation of work, and ability to follow company systems and processes within their own work environment is KEY.

MOST IMPORTANTLY, the ideal candidate must have a “can-do” attitude, a desire to learn new things regularly, and they must be ok with failure as a means to become better! We cultivate a Growth Mindset culture, and we want people who WANT MORE.

Ideally, this is a full-time, hourly position. Hours covered are Monday through Friday, from 8:00am - 5:00pm (but we are super flexible here).

RELIABLE TRANSPORTATION IS REQUIRED. Although there is a company vehicle/van available, applicant might be required to use their own vehicle if the van is being used by another tech. This position requires regular travel to multiple client sites around the Phoenix metropolitan/east valley area. Please note - technician may be required to transport hardware to client sites, and the ability to secure equipment within a vehicle may be necessary (i.e. driving a motorcycle would not work). Applicant must have a valid Arizona driver’s license and a clean driving record. Proof of current auto insurance will be required.

DESIRED SKILLS AND EXPERIENCE:

Technical Will Include:

• basic networking
• firewall/router configurations
• Microsoft Server install/upgrade
• Remote support/help desk
• Hardware build/repair/configuration
• PC/MAC, Windows/OSX support.

REQUIRED:

Communication – Must be well-spoken, with clear written communication skills. Exhibits good listening and comprehension. Displays courtesy and sensitivity to clients.

Self-Management - Ability to own multiple tasks to be completed in rapid succession with minimal supervision.

Problem Solving - Ability to proactively identify client needs and respond accordingly without being assigned. Ability to ask the right questions to fully understand what is needed.

Growth Minded/Adaptable - Assesses own strengths and weaknesses. Pursues training and development opportunities to improve skills. Adapts to changes in the work environment. Changes approach or method to best fit the situation.

• Basic networking knowledge - TCP/IP, DNS, DHCP, connectivity troubleshooting.
• Understanding of Desktop Deployment / Imaging. ABILITY BUILD, REPAIR DESKTOPS, LAPTOPS
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of File Permissions (NTFS & Sharing)

PREFERRED:

Experience with any of the following is a STRONG PLUS

• Past work with a Managed Service Provider/Outsourced IT company
• Microsoft Server knowledge – 12/16/19/21
• SonicWALL security appliances
• Unifi access points or other wireless
• MS Office support, especially Outlook, Office 365
• Installation/Troubleshooting of QuickBooks, Sage, and other accounting software
• Knowledge of network cabling, connections and punch downs
• VoIP installation/configuration/troubleshooting experience

TO APPLY: Please submit a current resume and a cover letter to the job posting, or send us an email with resume and cover letter with the subject, “Can-Do Candidate”.

Your resume should clearly detail technical experience and education, while your cover letter should help us get to know you.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Compensation package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Yearly bonus

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Chandler, AZ (Required)

Ability to Relocate:

• Chandler, AZ: Relocate before starting work (Required)

Work Location: In person