Description

Do you have experience with Learning Management Systems and enjoy problem solving? Join our team as a Customer Support Specialist III and provide support and a high-quality experience to our customers.

Your work will include:

• Working with school districts on the successful integration of the Big Ideas Learning platforms with their information systems.
• Meeting with district administrators and users to discuss the details and demonstrate features of integrations.
• Working with district technical contacts to set up and configure their integrations for Canvas, ClassLink, Clever, Google Classroom, OneRoster, and Schoology.
• Working with internal and external stakeholders to assist in the resolution of issues via phone, email, case, and video.
• Collaborating with team members and other departments to create supporting documentation and media.
• Providing reports and updates to assess needs and provide feedback on support and integrations.
• Meeting monthly KPI goals.

All Our Team Members:

• Possess exceptional listening, writing, and presentation skills
• Are resourceful and motivated to ask questions and solve problems
• Manage their time effectively
• Demonstrate commitment to product success with integrity, a strong work ethic, professionalism, and a team-oriented attitude

Benefits:

• Open PTO plan that encourages employees to take at least 5 weeks per year
• 10 paid holidays
• Paid Leave
• Medical, Dental, and Vision insurance
• Flexible work schedules
• Tuition & certification reimbursement for full-time employees
• 401(k) with employer match
• Healthy Lifestyle Program reimbursement of up to $360 per year for gym memberships, fitness classes, or other wellness activities

Leading the market with over five million student users each year, Larson Texts, Inc. and its subsidiary Big Ideas Learning, LLC produce mathematics education materials for kindergarten through college calculus. For more than 45 years, we have been deeply committed to providing innovative and coherent products that inspire students and teachers and empower them to achieve greatness.

We are an Equal Opportunity Employer, and are committed to creating a diverse and inclusive company culture that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at HumanResources@larsontexts.com.

Apply at www.larsontexts.com/careers.

Qualifications

A Qualified Candidate:

• Has experience setting up integrations with Learning Management Systems and Student Information Systems.
• Has experience with rostering data via SFTP and API, single sign-on connections, and assignment and scoring services via LTI Advantage.
• Ability to research, problem solve, and find solutions to issues you are unfamiliar with.
• Can work in a fast-paced environment with a heavy workload while staying organized.
• Can work in a customer-facing position while maintaining a friendly and professional attitude.
• Has patience and empathy when working with users.
• Has excellent verbal and written communication skills.
• Can effectively communicate with users in a technical and non-technical manner.
• Has experience in customer support and educational technology.
• Experience with Salesforce and Jira preferred.
• Has an associate or bachelor's degree in computer science, MIS, or related field preferred.