Do you have a passion for creating an immersive customer experience? Do you want to be a part of a team that recognizes the work you do and the value you bring? If so, Lantower Luxury Living has an opportunity for you!

We are not one to brag but with our team, it's hard not to! Each day the Resident Experience team provides exceptional customer service to ensure our communities are a place our residents are proud to call home.

• Greets community visitors and appropriately respons to inquiries in a professional and timely manner.
• Schedules and facilitates move-in orientations for each new resident before the scheduled move-in date.
• Coordinates responses to resident issues at move-in and tracks and follows up to resolve the issue(s) to ensure move-in satisfication.
• Utilize property management systems to effectively manage resident relations, service requests, and resident communications. Ensures all messages, texts, and emails are checked and responded to within the established response time.
• Partners with Centralized Leasing Team to ensure community renewal and leasing goals are achieved.
• Manages resident issues and complaints with the Community Manager and Resident Experience Manager. Ensures appropriate actions are taken to resolve the issue and follows through and follows up until the issue has been resolved. Documents progress to keep impacted parties informed.
• Assists in coordinating self-guided tours for prospective residents.
• Walks the community on a daily basis to identify and address any deficiencies with the maintenance team until resolved. Ensures that all show units and future move-ins meet Lantower expectations.
• Delivers exceptional customer service to residents and prospective residents to achieve positive resident reviews.
• Organizes and attends scheduled resident events.

How to attend

There is parking right out front of our leasing office where the hiring event will take place. If you have any questions or need assistance when you arrive, please call or text 214-617-0651.

What to prepare

• If able, please bring a printed copy of resume

Preferred dress code

Casual (come as you are, but please be presentable)

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!