* Service Operations - Leadership

* Anaheim, CA, USA

* Salary

* Full Time

* Safemark

*Medical, Dental, Vision, PTO, 401K*

**SCOPE**

The Regional Service Manager ensures that all Safemark product lines located at our customer sites are maintained effectively and efficiently keeping in mind Safemark and customer standards of safety, functionality, and show quality. To deliver on these guidelines, the Regional Service Manager will be required to have a thorough understanding of the equipment utilization and demand during the year and manage parts, labor, and supplies.

**KEY RESPONSIBILITIES**

* Ensure company standards are met including routine service schedules and maintenance reports while providing safe, exceptional, and timely delivery service

* Set goals, budgets, and performance benchmarks to ensure regional customer service performance is up to company standards

* Maintain and install mobility and locker equipment at customer sites

* Carry out management responsibilities like interviewing, mentoring, training, and developing associates

* Analyze processes and identify areas for improvement or increased efficiency

* Plan, manage, and carry out service trips and projects including completing trip maintenance itinerary, supervising associates, and customer site set up

* Prepare bi-weekly work schedules within determined labor budget

* Perform other duties as assigned

**REQUIREMENTS**

* 2-4 years supervisory experience in a theme park, entertainment, or a fleet maintenance environment

* Mechanically inclined and oriented

* Excellent problem-solving, decision-making, organizational, and planning skills

* Effective written and verbal communication skills

* Proficient in Microsoft Office products

* Able to work in a fast-paced

* Able to work outdoors in a variety of weather conditions

* Travel with assigned region: Illinois, Indiana, Kentucky, Michigan, Wisconsin

* Flexible work schedule including nights, weekends, and holidays

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