Overview

Do you have a passion for creating an immersive customer experience? Do you want to be a part of a team that recognizes the work you do and the value you bring? If so, Lantower Luxury Living has an opportunity for you! 

We are not one to brag but with our team, it's hard not to! The Resident Experience Manager is responsible for identifying, implementing, and managing initiatives that drive high resident retention and satisfaction at the community.

At Lantower, we are committed to setting you up for success and understand that investing in our associates is an important part of that. That is why we offer a company-paid certification program on top of all our other incredible benefits listed below.

• Career Advancement Opportunities
• Apartment Discount 
• Vacation, Sick, and Holiday Pay 
• Medical, Dental, and Vision Insurance 
• Training and Development 
• Paid Maternity and Paternity leave 
• Life and Disability Insurance 
• 401k plan with company match 
• Associate Referral Bonus Program 

Responsibilities

• Walks the community on a daily basis to identify lease violations, enforce policies and procedures, and address any deficiencies with the maintenance team until resolved. Ensures that all show units and future move-ins meet Lantower expectations.
• Responds to guest and resident inquiries in a professional and timely manner.
• Identifies ways to improve the resident experience and recommends and implements improved solutions. Plans and manages all community events.
• Assists in coordinating self-guided tours for prospective residents.
• Manages all resident concerns with the Community Manager and Resident Experience Specialist, as necessary.
• Oversees resident satisfaction by ensuring there is immediate follow-up with residents following move-in and completion of each service request, and defining touch points throughout the resident lifecycle.
• Facilitates weekly team huddles, as needed, to discuss community, resident, and operations issues and concerns. Provides updates during the team huddle regarding policies, business practices, company and/or team initiatives, training, etc.
• Audits renter’s insurance policies on a continuous basis to ensure compliance.
• Conducts pre- and post-move-out inspections of all apartment units and submits the appropriate documentation to the Centralized Financial Team, within the Lantower policy.
• Works with the Community Manager to create purchase orders and process invoices in a timely manner. Assists with financial reporting as necessary.
• Customizing collateral and digital communication through company's cloud-based editing software.

Qualifications

• A minimum of two (2) years of experience in a supervisory/managerial position.

• A minimum of two (2) years of experience in residential properties, rental operations, hotel, or related business operations is preferred.

• Must be a self-starter and able to take initiative to make forward progress without being directed or asked.

• A good command of effective interpersonal, oral, and written communication skills.

• Proficient with web communications including publishing, usability, and adhering to social media guidelines.

Lantower Luxury Living is very proud to be recognized as a certified Great Places to Work company.