Applicant must be 21 years of age or older with an active/valid Drivers License in order to be eligible for company insurance and use of company car.

Schedules:

• Monday-Friday 12:00pm-8:00pm

Compensation:

• $16.00-$18.00hr Benefits (Vision, Medical, Dental, 401K, Paid Time Off, Family Leave)

OVERVIEW: The Transport Patient Engagement Specialist transports incoming patients to the treatment facility. This individual is the first staff point of contact for all patients who require transportation to a facility. The individual ensures safe, secure, and comfortable travel for all new admits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain demonstration of values and mission statement
• Establish communication with patients and coworkers to improve quality of service and patient satisfaction
• Transport patients to the facility to designated areas in an efficient and timely manner
• Follow routing and scheduling instructions given by the Dispatch Manager
• Accompany patients inside the facility upon arrival and delivers communication to the Receptionist and Dispatch Manager regarding the drop off
• Offer comfort and support to patients and their families
• Respect and protect patient confidence and hospital confidentiality by keeping all sensitive and patient information private
• Follow all protocols and procedures to ensure safe delivery of patients and their possessions
• Possess excellent driving capabilities
• Possess the ability to de-escalate situations
• Maintain a secure, clean, and healthy work environment
• Routinely comply with the standards set forth by HIPAA
• Work as a highly dependable, independent member of the treatment team
• Maintain flexibility in work schedule
• Committed team player willing to learn new skill sets

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Intellectual

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence. Ability to speak effectively before groups of employees in the organization

Interpersonal

• Explain personal passion or interest in substance abuse issues
• Be outgoing and engaging with challenging patient population
• Be comfortable speaking to large groups of people

Leadership

• Maintain composure and think clearly in high stress situations
• Warm welcoming personality that exhibits care and concern

Organization

• Execute all tasks assigned to the quality level expected
• Be properly prepared for shift and ready to begin executing tasks right away
• Prioritize tasks as needed
• Quick response to all incoming communications such as texts, call, or alerts from Admissions or Dispatch staff

Self-Management

• Accurately estimate time to complete all tasks

Language, Math and Reasoning

• Work with mathematical concepts such as addition, subtraction, multiplication and division
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form

EDUCATION, EXPERIENCE, and TRAINING:

• Applicant must be 21 years of age or older in order to be eligible for company insurance and use of company car
• High School Diploma or equivalent; or equivalent experience

• 1-year prior experience working with Substance Abuse populations strongly preferred

• Crisis Intervention Training strongly preferred
• Valid, unrestricted driver’s license

• Clean driving record for at least 3 years
• Must be committed to drug-free lifestyle and responsible alcohol use
• Personal passion or interest in substance abuse issues strongly preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• CPR Certified preferred

COMPUTER SKILLS:

• Competency with Microsoft Office Suite
• Competency with electronic health records

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to be on their feet most of the day. The employee is frequently required to talk, hear, and bend and twist neck. The employee will regularly lift and/or move up to 25 pounds and may occasionally lift and/or move up to 100 pounds
• Specific vision abilities required by this job include close vision and distance vision.

VISION REQUIREMENTS

• There are no special vision requirements.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is constantly exposed to an indoor medical office environment.
• The noise level is usually moderate.