Reports to: Varies by location

Functions Supervised: Branch Services

Primary Functions: Responsible for overseeing branch operations of one or more branch locations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive and open environment for teams ranging from five to 16 employees at various levels, encourage innovation, and recommend branch workflow improvements to streamline operational processes. Focus on member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.

Duties and Responsibilities:

1. Member Experience and Service Management
   • Develop, monitor, and manage branch service levels to enhance member relationships and engagement. Provide leadership to the branch team to facilitate meaningful interactions with members to deepen and retain membership.
2. Assistant Branch Manager Coaching
   • Coach and mentor the Assistant Branch Manager through consistent observational feedback and regular one-on-one sessions.
3. Conflict Resolution
   • Utilize problem-solving and effective communication skills to resolve personnel and member concerns.
4. Community Engagement Strategy
   • Develop and execute a comprehensive community engagement strategy through fostering relationships with local businesses, participating in community events, seeking sponsorships, and conducting financial literacy training. Represent the credit union at professional events and seek leadership opportunities in the community that align with the organization's mission and values.
5. Market Awareness
   • Stay informed about market trends, research competitor product offerings, and make recommendations to expand brand awareness and generate new business.
6. Partnership Building
   • Establish strong partnerships with Global Credit Union Insurance Brokers, Global Credit Union Home Loans, Business and Commercial Services, and Global Retirement and Investment Services to achieve credit union growth objectives.
7. Insurance Licensing and Sales
   • Obtain state-mandated insurance licenses to quote and bind Personal Lines Insurance products. Develop a sales strategy to achieve established quote and issue goals.
8. Personnel Management
   • Oversee branch personnel functions, including performance evaluations, recruitment, and maintaining high employee morale and job satisfaction.
9. Work Environment
   • Create a safe and inclusive work environment, encourage diverse ideas, and build positive working relationships.
10. Call Center Oversight
    • Monitor Member Service Center overflow call activities and ensure schedule adherence.
11. Compliance
    • Ensure compliance with all financial policies, procedures, and regulatory requirements. This includes security, facility maintenance, supply inventory, cash management, negotiable items, and general ledger accounts.
12. Other Duties
    • Perform additional responsibilities as assigned.

Education: Bachelor's degree in Business Administration or related field.

Creditable Experience in Lieu of Education: Four years related supervisory or management experience.

Experience/Skills/Requirements: Strong time management, communication and personnel management skills required. Ability to effectively engage with staff and members to identify needs that enhance the member relationship. Self-motivated, confident, embraces change, and ability to multitask effectively. History of leading and developing staff into leadership positions, achieving and exceeding branch service and sales goals. Ability to influence multiple teams to meet or exceed member experience expectations. Must be able to lift 25 pounds.

Tenure: Assignment to Branch Manager I, category 09, or Branch Manager II, category 08, or Branch Manager III, category 07, will be determined by the candidates education or experience. Advancement requires management recommendation and will be based on the candidates certifications and/or performance.

Branch Manager III (Category 07)

Salary Pay Range: $82,171 - $137,981 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Globals comprehensive Benefits Programs.

Equal Opportunity Employer