ESSENTIAL JOB FUNCTIONS:

1. Responsible for planning, development and the overall performance of the branch. Responsible for maintaining quality service ensuring credit union goals and objectives are consistent with Credit Union 1’s mission, core values and strategic goals.
2. Routinely monitors member adoption of new technologies and processes and provides suggestions and feedback to senior management.
3. Works closely with Video Banking Manager to ensure ITM processes are effective, efficient and meeting member’s needs in branch.
4. Organizes and coordinates branch staffing including hiring, scheduling, ongoing coaching, training and evaluation to retain and motivate a staff capable of meeting short and long term credit union goals and objectives. Maintains oversight of all disciplinary actions and ongoing Improvement Plans for staff to ensure performance standards meet the expectations of the organization.
5. Develops a strong management team to maintain successful operations of the branch. Set expectations for consistency and operational excellence on a daily basis. 
6. Analyzes and assesses branch KPIs, operations, security, growth, services and informs senior management in order that timely and informed action may be taken.
7. Assumes responsibility for all aspects of branch functions as needed.
8. Effectively demonstrates Service through CU1LUV in all interactions.
9. Manages the maintenance, security, and safety of the branch. Opens and closes the branch as needed.

ADDITIONAL RESPONSIBILITIES:

1. Projects a positive attitude during all contacts with members consistent with Credit Union 1’s mission statement, core values and the CU1LUV Pledge in order to maintain and contribute to a high level of member satisfaction.
2. Responsible for appearance of branch to include lobby, parking lot and general cleanliness. 
3. Adheres to the credit union’s dress code policy and enforces this policy throughout the branch.
4. Community service is required of all management staff. While some may occur during work hours with the permission of direct supervisor, some may also occur outside of normal working hours. Community service is defined as serving on a non-profit board of directors, volunteer participation in fundraisers for social services and participation in other social services events. In addition, attendance at management mandated events will be required.
5. Meets the current standards as established for the department or branch in the completion of all assigned duties.
6. Responsible for branches participation in every aspect of the Record Retention program. This includes the creation, identification, use, storage, and destruction in accordance with the policy.
7. Performs other duties as assigned.

QUALIFICATIONS:

• Must be high school graduate or equivalent, with some college-level course work in related areas desirable.
• Current Certified Credit Union Financial Counselor (CCUFC) certification preferred or obtained within one year of start date.
• Minimum of three years supervisory experience in a manager role, and three years of experience working in a financial institution. Experience in processing consumer loan requests is desired. 
• Must possess a thorough understanding of regulatory requirements associated with negotiating financial instruments. 
• Must be able to handle member and employee matters in a professional, tactful and confidential manner. 
• Must have the ability to effectively supervise, motivate and lead a team to consistently attain service and sales goals, and to comply with various organizational and regulatory requirements. 
• Must have sound judgment, excellent communication skills with members, all other credit union employees, executive management, and the public. 
• Must be able to negotiate, solve problems and make effective decisions both in person and remotely. 
• Must project a positive sales attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs. 
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled. 

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.