Role Purpose:

This newly established Branch Coordinator position exists to support customers, account managers, technicians, and dealers/distributors as applicable, and to complete day-to-day operations/administration tasks at our new Alaska branch office. The Branch Coordinator provides full-cycle sales support and premium customer service to both internal and external customers.

Essential Responsibiliites:

• Answer and direct branch phone enquiries and assist walk-in customers as necessary.
• Prepare customer quotations and invoicing orders for parts and installation using ERP and CRM software.
• Provide sales order management support to Account Managers and National Sales Manager.
• Efficiently schedule and communicate product installations and service calls performed by Technicians.
• Manage and maintain inventory levels appropriate for monthly sales projections.
• Select appropriate kits for customer/dealer installations and relay technical feedback on kit suitability to Engineering Department.
• Provide various reports to management & colleagues such as quote status, on time delivery, gross margin analysis and sales activity.
• Facilitate all communication and completion of the order process with other departments; liaise between Account Managers, Technicians, Engineering and Warehouse.
• Conducts inventory management on all parts and WIP (work in progress)
• Manages order board

Technical / Functional Skills:

• Providing customer support for warranty, technical quality management, and basic technical support as needed.

• Managing, organizing, and maintaining electronic customer records, contacts, sales opportunities and pricing structures.

• Providing sales order management support to Account Managers and National Sales Manager.

• Providing customer support for warranty, technical quality management, and basic technical support as needed.

• Managing, organizing, and maintaining electronic customer records, contacts, sales opportunities and pricing structures.

• Efficiently scheduling and communicating product installations and service calls performed by Technicians.

• Managing and maintaining inventory levels appropriate for monthly sales projections.

• Selecting appropriate kits for customer/dealer installations and relaying technical feedback on kit suitability to Engineering Department

• Providing sales order management support to Account Managers and National Sales Manager.

• Providing customer support for warranty, technical quality management, and basic technical support as needed.

• Managing, organizing, and maintaining electronic customer records, contacts, sales opportunities and pricing structures

Education:

• Bachelors Degree - B.Comm or Business Admin or
• College Diploma - Administration or
• Equivalent education / experience combination

Technical Competencies:

• SAP knowledge & experience
• Advanced Excel and Microsoft Office knowledge
• Salesforce or prior experience with other CRM software

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Anchorage, AK 99518: Relocate before starting work (Required)

Work Location: In person