Lakeview Clinic, Ltd.
Job Description Nurse Triage

Job Status: Fulltime

FLSA Status: Non-Exempt

Location: Waconia

Positions Supervised: None

Job Overview

The Telephone Triage Nurse assures that communication with each caller will be

handled in a professional and tactful manner. When appropriate, the caller’s symptoms

will be assessed and triaged using the nursing process and approved guidelines in order

to assist in obtaining the appropriate level of care and/or self-care advice. This position

reports to the Nursing Supervisor. This position’s functions are supervised by the Nurse Triage Lead.

Essential Functions

1. Uphold and support the mission, objectives and policies of Lakeview Clinic, Ltd.

2. Respond promptly to each incoming call.

3. If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs.

4. When appropriate, provide home care instructions using the approved, written Guidelines.

5. Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate personnel/provider.

6. Thoroughly complete documentation utilizing Lakeview’s EHR in compliance with the approved policies and procedures.

7. Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development.

8. Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked for any reason. It is the nurse’s responsibility to notify their supervisor immediately if their license status changes. Failure to comply with this

requirement will result in termination of employment.

9. Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.

Job Qualifications

1. Graduate of an accredited School of Nursing.

2. Prefer minimum of three years recent clinical experience, preferably within triage.

3. Participation in continuing education programs.

4. Familiarity/experience with patient interactions on the telephone.

5. Strong communication and interpersonal skills.

Knowledge and Abilities

1. An ability to establish and maintain effective working relationships with patients, physicians, and coworkers.

2. Strong ability to communicate effectively both verbally and in writing.

3. Excellent organizational abilities and documentation skills.

4. Must be capable of making independent nursing decisions.

5. Must be able to work well under stress and relate to the general public, nurses and physicians in a tactful manner.

6. Must have adequate typing skills and basic computer knowledge.

Physical and Environmental Demands

The nurse must have good manual and finger dexterity, excellent verbal and written communication, hearing and visual acuity and color distinction. The nurse must sit in front of a computer screen for

prolonged periods of time. Performance of other nonessential duties may be requested by the supervisor.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Medical specialties:

• Medical-Surgical

Physical setting:

• Clinic
• Outpatient

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday
• Rotating weekends

Experience:

• Nursing: 3 years (Required)

Work Location: In person