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Description
This role will be hired for Lakeland Care Plus, Inc. This organization was launched in 2022 as part of the Lakeland Care, Inc. mission to strengthen communities. Lakeland Care Plus is a wholly owned subsidiary of Lakeland Care, Inc.
At Lakeland Care Plus we support businesses and individuals in enhancing operations through various consulting, coaching, training and Information Technology support services. We are not a one size fits all.
At Lakeland Care Plus our mission is to “Drive excellence through tailored solutions.”
Culture Highlights!
**Hiring within Wisconsin only, most ideal within our service regions. Travel onsite or in-person will be required as needed.**
Position Summary:
The Level 1 Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreement (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
Responsibilities & Competencies:
Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care Plus, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in!
Requirements
Acknowledgement:
This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.
APPLICATION DEADLINE DATE: Accepting through 5/15/2024 and may be extended as needed. Resume required.
For questions on this role, please reach out to the Talent Acquisition Specialist at Becky.Vang@lakelandcareinc.com.
**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**
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LC Plus programs, which include Lakeland Care Plus Consulting and Lakeland Care Plus Technology, allow us to help individuals and organizations in our communities build capacity, strengthen outcomes, and enhance everyday operations.
Mission
Driving excellence through tailored solutions.
Vision
To elevate potential and inspire growth.
Core Values
Integrity
Curiosity
Empowerment
We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.
Full Time
$50k-62k (estimate)
05/10/2024
05/17/2024