General Description

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.We are looking for passionate, qualifiedteam members, who can help make a difference in our agency, and most importantly, in our community.

Summary

Functions as a part of the support group in the provision of service to customers and support to staff in the Environmental Health (EH) programs conducted by the Health Department at the Central Permit Facility (CPF). May perform a variety of tasks according to prescribed procedures and format, including, but not limited to, administrative and support functions and project manager functions on integrated development projects. Provides early assistance to customers for inquiries, both general and project related. Responsible for assisting in the training new staff and ongoing cross-training of existing staff at the direction of the Office Manager, and for serving as a technical resource for other EH CPF staff. Assists the Office Manager in the development and implementation of processes and policies and the day-to-day oversight of EH work. As assigned, serves as back-up when the Office Manager is not available or on leave.

Essential Functions

* Functions as lead Project Manager (PM) for single agency project types and for incorporated permits and projects, assisting and training other support staff in this area.

* Serves as the primary point of contact for the customer, the public, staff, and decision-makers during the course of a given project, scheduling and coordinating all meetings as necessary.

* Responsible for facilitating the project from pre?application assistance to project close?out, ensuring timely reviews of projects to a decision point identifying and eliminating problems, and ensuring the timely completion of related documents.

* Works with the customer and staff team (MDT) for single agency and incorporated project types to define the project scope (what approvals are required for the project) and general timeline. Uses "options thinking" to resolve issues and solve problems.

* Responsible for ensuring that the project record and project documents are complete.

* Responsible for determining the purpose of customer's inquiry, the level of information or assistance the customer needs, and then directing the customer to the next step in the development process.

* Provides general information to a customer by answering general questions and/or providing pre-packaged information.

* Functions as a contact for the clerical functions for the environmental programs, assisting and training other support staff in this area as assigned.

* Performs general receptionist duties as assigned; answers and directs telephone calls; greets visitors and fulfills requests for information of a semi-technical nature, schedules inspections, explains procedures and applicable fees; direct inquiries to appropriate staff member and/or refers to appropriate agency.

* Accepts incoming applications for all services offered, verifies information is fully completed, and collects applicable fees as outlined in the Environmental Health Fees Schedule as authorized in the Lake County, IL Code of Ordinances, Chapter 178.

Knowledge Skills Abilities and Education Required

* Requires thecompletionofastandard highschool programorGED program.

* Requires a minimum of four years of relevant office experience, preferably in a regulatory or other governmental setting, or for internal staff, required to meet the requirements of the Competency Promotion guidelines.

* Requires the acquisition of extensive familiarity with the County's development requirements (ordinances, policies and codes, including: Unified Development Ordinance (UDO), Lake County Building Codes, Environmental Health Codes, etc.) and/or general knowledge of local, State and Federal regulations affecting Health Department program functions.

* Requiresextensiveknowledge ofofficeprinciples, practices andprocedures,businessEnglish,spelling and arithmetic, and anabilitytofollow procedure.

* Requires the ability to interact positively with the residents, other employees, external contacts and the public.

* Requires organizational skillsnecessarytoprioritize assignmentsand assurethatdeadlinesaremet.

* Requires the ability to work as a team member with all staff, and to lead the work of the CPF permit group as a project manager.

Supplemental Information

You can find additional information aboutthe Lake County Health Department,our culture,and why you should join our teamathttps://lchdcareers.com.

As a public health department, we believe in the science, data, and power of vaccines, like the influenza vaccine, to protect against and prevent illness. Therefore, we require all Health Department staff to receive the annual influenza vaccine unless they have an approved medical or religious exemption.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteranstatus,and other protected characteristics.At this time, you must reside in either Illinois or Wisconsin to work for the Lake County Health Department.