Position: Call Center Chat Specialist

Location: Chandler, AZ (Onsite role)

Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally. Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients. May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests

.• Experience in the banking/financial industry

• Experience working in a call center• Experience with chat

• Experience with multi-solution customer offerings and bundling services

Job Type: Contract

Pay: $20.09 - $24.20 per hour

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Phoenix, AZ (Required)

Work Location: In person