The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Director, Village Management:

Working in close collaboration with all venue-related functional areas, the Venue Management team is responsible for managing and integrating the operational planning and event delivery for all Games competition and non-competition venues (including the Olympic & Paralympic Village). As part of that process, the team is also responsible for managing all venue partner relationships and for leading the negotiation process for all venue use agreements. In addition, the team is responsible for the planning and delivery of both venue event services and cleaning & waste. The Venue Management team is one of several key operating areas (including Venue Infrastructure, Games Operations, and Games Delivery Revenue) that make up the Games Planning & Delivery group.

Reporting to the VP, Venue Management & Event Delivery, the Director, Village Management will be responsible for the operational planning and delivery of all facilities, services, and other operations at the Olympic and Paralympic Village to be hosted at UCLA, as well as additional satellite village locations. In operation for approximately 50 days in total, the Village will host more than 17,000 athletes and officials during the Olympic Games and a further 8,000 during the Paralympic Games. The role will be responsible for ensuring full functional area integration and will lead an extensive Villages team at Games-time. The role will require significant stakeholder management, and major planning and operational delivery experience. 

Key Responsibilities:

• Lead the development and refinement of the Village design, concept, and operational plans for the Olympic and Paralympic Village and Satellite Villages, ensuring alignment with the overarching vision while focusing on optimizing athlete experience and accessibility through effective cross-functional collaboration.
• Lead stakeholder management for all Village planning and operations including managing relationships with UCLA, IOC, IPC and other Satellite Village venue partners.
• Directly manage multiple sub-functions including village operations, services, facilities management, and administration.
• Develop, refine, and manage the Villages budget including identification of risks, efficiencies, and opportunities.
• Working closely with UCLA and other stakeholders, optimize the utilization and allocation of resources to streamline and integrate operational delivery and maximize efficiencies.
• Negotiate and manage agreements for venue use and service delivery in collaboration with functional areas.
• Collaborate with venue partners to identify and prepare for games-time displacement.
• Develop comprehensive accessibility plans for Paralympic athletes and officials ensuring full inclusivity across all facilities and service delivery.
• Collaborate with related functional areas and the readiness team to validate Village requirements, identify issues, and develop optimized solutions, including designing and developing a comprehensive testing and readiness plan for all Village operations.
• Lead the recruitment and training of a diverse, high-performing Villages team equipped with the necessary skills, knowledge, and capabilities to develop and execute plans efficiently and effectively.
• Oversee Games-time Village operations and the Villages team to ensure a seamless, safe, secure experience for all residents by providing flawless service support and by promptly addressing and resolving stakeholder issues.
• Plan and execute efficient transitions from Olympic to Paralympic Village operations and the move out, decommissioning, restoration, and hand back to the venue partners upon the end of operational activities.
• Ensure DEIB principles are integrated into all aspects of venue operations planning and execution, fostering an inclusive environment for both internal teams and external partners. This includes actively seeking opportunities to engage with and support BIPOC and underserved communities in venue-related initiatives, with a focus on promoting diversity, equity, and inclusion throughout the event planning process.

Background & Requirements:

• Past experience is a plus
• Minimum 12 years of relevant experience (preferably at least 5 years in a leadership position) working in major event, facility management, hotel operations and/or other complex service delivery industry.
• Proven track record of leading the planning and delivery of large-scale, complex operations across multiple project phases including contract negotiation, planning, readiness, and operation.
• Skill working with senior executives and building cross-functional partnerships and influencing stakeholders across multiple functional areas
• Experience reviewing and negotiating contracts with venues, facilities and/or service providers.
• Experience working within a complex, cross-functional organization
• Strong communication skills both written and oral
• Extremely detail-oriented with excellent organizational skills
• High EQ and strong interpersonal skills with a proven track record as a relationship builder
• A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth and change
• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging

Expectations:

• Strategic thinker and tactical operator – Ability to translate strategic plans into effective and efficient operational delivery
• Leadership – Ability to build, lead and motivate a diverse, high-performing team
• Innovative Approach – Ability to identify opportunities, develop new ideas, and execute on creative concepts while managing to a budget and fixed timelines
• Self-starter – Takes initiative to identify challenges, gathering inputs from key stakeholders, makes quick decisions, and resolves challenges proactively
• Collaborative and flexible approach – Demonstrate a collaborative and flexible approach, adept at navigating the transitional nature of the organization's growth, and swiftly adapting to changing priorities and requirements with a can-do attitude.
• Autonomous agility – Work effectively and independently in a fast-paced, dynamic environment
• Equitable Operations – Ensure operational plans and delivery are equitable and accessible, proactively addressing potential barriers that could impact diverse groups and implementing solutions that promote inclusivity.
• DEIB Advocacy – Champion DEIB initiatives within the organization and operational practices, actively promoting an inclusive culture that values diversity in all its forms.
• Influencing skills – Ability to communicate information, drive understanding, alignment and buy-in across stakeholders and the organization
• Team player – Contribute to a collaborative diverse team environment and work closely with cross-functional teams to achieve objectives
• Problem solver – ability to identify issues and develop effective solutions that meet stakeholder needs
• Fluent working with Office suite products including Microsoft Excel and PowerPoint
• Excitement for the role and opportunity to help shape the future of Los Angeles and the Olympic and Paralympic Movement

Education:

• Bachelor’s degree required or equivalent work experience

Submission Requirements:

• Resume 

The annual base salary range for this position is $150,000.00 - $170,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance. 

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.