Job Summary:

We are seeking a professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and upholding the standards of our establishment.

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently, ensuring accurate information
- Handle guest inquiries and provide information about hotel services and amenities
- Manage reservations and cancellations using the hotel's booking system
- Assist guests with luggage and transportation arrangements
- Process payments and maintain guest accounts
- Address guest complaints and escalate issues as needed
- Maintain a clean and organized front desk area

Qualifications:

- Previous experience in hospitality or customer service preferred
- Excellent phone etiquette and communication skills
- Proficiency in using front desk software and phone systems
- Bilingual proficiency is a plus
- Strong multitasking abilities in a fast-paced environment
- Ability to handle guest requests with professionalism and patience

This position offers an opportunity to work in a dynamic hospitality environment, providing valuable guest services. If you have a passion for delivering exceptional experiences to guests, we invite you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Nights as needed
• On call
• Overnight shift
• Overtime
• Weekends as needed
• Weekends only

Ability to Relocate:

• Mooresville, NC 28117: Relocate before starting work (Required)

Work Location: In person