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Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties, including reconciling daily transactions and preparing reports
- Maintain cleanliness and organization at the front desk area
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using hotel management software systems
- Knowledge of front desk operations and procedures
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask in a fast-paced environment
- Familiarity with phone systems and proper phone etiquette
This position requires flexibility in working hours as it may involve night shifts.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time
Business Services
$26k-35k (estimate)
12/16/2023
06/03/2024
cstn.net
JOPLIN, MO
100 - 200
2009
Private
PRISCILLA MCKINNEY
$10M - $50M
Business Services
The job skills required for Front Desk Agent include Customer Service, Communication Skills, Attention to Detail, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.