Role of the Server / Counter Position

As the Server, you are responsible for greeting the customer, taking orders, charging and receiving

money, and ensuring the customer receives the correct order. Performs a variety of duties for

service including greeting and serving customers, receiving payments, maintaining cash drawers,

beverage preparation, stocking counters and holding cabinets.

Position : Server

Reports to : Exec. Chef

Server

Primary Roles :

• Greeting customers; the first words you say will define the energy of the transaction!
• Make them feel welcome and at home
• Immediate attention
• Upon greeting, you should find out what type of service they are looking for : take-

out or dine-in? Take-out, you help them with a handheld POS, dine-in, you

show / escort them to a table.

• Eye contact, don’t bury yourself in POS system
• Listen before entering items, and if necessary, repeat order to customer
• Suggest (both food & drink), guide, and sell to customers without pressuring them.

Do NOT just take orders - serve.

After confirming the order items, press the appropriate button on the POS to

process the order

First Impression for The Company

Server station is clean and organized :

• Station wiped down and cleaned
• Menus available
• Napkins / silverware

Customer interaction and quality customer service

• Charging and receiving money
• Answering phone calls and taking phone orders
• Ensuring customer receives the correct order
• Maintaining cash payments
• Greeting customers, taking food and beverage orders, making beverage orders, and

in some cases expediting food orders and running drink orders

Educate guests on the menus; answer their questions, encourage them to try our

signature products

• Delivering food to tables
• Knowledge of the food menu should be extensive, you are a server, either from the

window or at tables, you need to be able to sell and up-sell both food and drinks.

Stocking counters and shelves with soda, salsa, chips, etc.

Knowledge of POS system and modifiers

• Responsible for properly charging each guest and collecting payment.

which situations call for which.

Sanitation

• Clean tables / chairs & reset tables
• Keep floors clean and free of debris
• Knowledge of major causes of food borne illnesses, how we cook and prep each

dish, & potential allergies for each dish

• Knowledge of food handling and storage, and how to avoid cross contamination

Last updated : 2024-05-10