Description

JOB SUMMARY:

To ensure the cleanliness and condition of all hotel linens. This includes washing, drying, folding, hanging, ironing, and storing. Laundry Attendants are responsible for providing a constant supply of clean linens for the hotel.

DUTIES AND RESPONSIBILITIES:

• Sort all linens and treat stains
• Load all laundry into washer and add specified cleaning agents
• Take wet, clean items and dry as directed
• Sort and fold or hang clean dried items
• Maintain inventory of all cleaning supplies and communicate needs to manager / director
• Maintaining all laundry equipment and inform facilities manager as to any maintenance needs
• Perform additional laundry services when necessary
• Clean and maintain laundry room areas while keeping up with standards set by management
• Ensure high level of customer service is maintained at all times
• Assist guests with all questions and reasonable requests
• Ensure accurate information is provided to all internal and external customers

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Must be able to convey information and ideas clearly
• Must be able to evaluate and choose alternate courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
• Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
• Must communicate effectively with all levels of management
• Maintain high standards of personal appearance and grooming
• Maintain regular attendance
• Ability to establish and maintain effective working relationships with employees, customers and patrons
• Must be flexible to provide assistance to management team in a 24/7 operating environment
• Must have reliable transportation

QUALIFICATIONS:

• Visual acuity to inspect and monitor cleaning standards
• Prior experience in a hotel environment preferred

PHYSICAL REQUIREMENTS:

• Working extended hours may be required as needed
• Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
• Work on a computer for extended periods of time, approximately 8 hours per day
• Ability to lift up to 50 pounds