Open Position: Rapid Rehousing Case Manager

Welcome to La Colaborativa, a 501(c)(3) non-profit organization dedicated to empowering

Latinx immigrants, enhancing community well-being, and advocating for accountability among institutional decision-makers.

La Colaborativa is looking for a rapid rehousing case manager to support tenants experiencing housing homelessness and housing instability with securing permanent housing. This position leads hands-on housing search, landlord engagement, navigational assistance, and advocacy on behalf of clients, Embedded within La Colaborativa’s Triage Department, the position is expected to manage an independent caseload, while collaborating effectively with case managers, economic development specialists, and external partners. Prior experience in direct housing services is needed. Additionally, this position will be responsible for forging and maintaining effective working relationships with local landlords, brokers, and property managers.

Key Responsibilities

Bilingual Spanish-English

Perform intakes, collect and analyze data, and conduct needs assessments as part of triage to

determine short and long term housing needs, housing barriers, and pathways to assist clients in

overcoming barriers to obtaining stable, safe, and affordable housing;

Develop and implement trauma informed, culturally sensitive rehousing plans;

Provide client centered case management to a diverse, varied caseload. Clients may reside in unstable housing conditions, emergency shelter, or may be unhoused. Exercising empathy, empower clients to achieve permanent housing placements;

Maintain consistent and professional communication with clients;

Offer resource navigation assistance to clients applying for new housing opportunities, including applications for subsidized and affordable housing waitlists and lotteries, market rate housing opportunities, and state and local rental assistance programs;

Through a client centered approach, develop and implement strategies to maximize the impact of housing resources.

Conduct extensive and assertive housing search activities to identify new housing opportunities for clients, supporting all aspects of rehousing;

Proactively engage and develop partnerships with landlords, brokers, and property managers in both the private and public housing markets, to identify permanent housing opportunities for clients;

Advocate on behalf of clients applying for housing while maintaining a high degree of professionalism in all communications;

Foster and maintain robust partnerships with community based organizations active in the housing field, in order to enhance the quality of service for clients;

Empathetically resolve conflict, promote social cohesion and wellbeing, and connect clients to integrative mental health, physical health, and specialized community-based services;

Advise leadership on emerging trends related to the housing market;

Identify instances of alleged housing discrimination and make referrals to legal services;

Carry out all responsibilities with the utmost integrity and honesty; and

Perform data collection, prepare regular reports, and routinely update leadership in a timely manner;

and

Prioritize cultural safety and sensitivity, specifically with Latinx and immigrant communities, in all facets of work.

Qualifications and Skills

High School Diploma or GED;

2 years of experience, preferably in housing, real estate, or human services. Possess demonstrated

commitment to customer service;

Previous experience in real estate or housing service delivery highly desired;

Must be over 21 years old;

Familiar with the housing landscape in Chelsea and surrounding communities;

Knowledgeable about common barriers clients face to obtaining housing, including eviction records, CORIs, lack of or low credit, homelessness, and informal incomes;

Demonstrable track record of working independently and dependably completing assignments;

Highly skilled at written and oral communication, as well as tactfully interacting with people through a trauma-informed, culturally sensitive approach;

Excellent ability to carry out responsibilities independently as well as collaboratively as a team;

Capable of being adaptable, agile, and proactive;

Detail oriented, methodical, and organized, with excellent time management and organizational skills;

Experience working in an innovative manner, tackling challenges and assignments in unconventional ways or on tasks that require creativity;

Background in excelling in a fast-paced, dynamic environment. Experienced at creating and

implementing systems to remain organized and complete tasks on-time; and

Empathetic and compassionate, with a strong sense of community.

Environment

This position is a full-time, in-person position physically located at 63 Sixth St. in Chelsea, MA in a brand new, state-of-the-art headquarters facility with collaborative work areas, private offices, communal kitchens, and an outdoor plaza that enhances connections between team members. As this position works closely with community members, no remote work is permitted. Applicants must possess adequate transportation to commute to and from work.

Position: Full-time Rapid Rehousing Case Manager

Schedule: Monday - Friday, 10:00 AM - 6:00 PM

Location: 318 Broadway, Chelsea, MA, 02150

Salary: $58,000-$60,000, depending on experience, plus a $5,000 sign-on bonus after three (3) month probationary period, plus an additional $5,000 bonus following satisfactory performance evaluation after six (6) months.

To Apply

If you are enthusiastic about our mission and the opportunity to empower the community, please submit your resume and a cover letter to donnam@la-colaborativa.org.

La Colaborativa is an equal-opportunity employer. La Colaborativa actively embraces diversity and welcomes applicants from a wide range of backgrounds and experiences.

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Chelsea, MA 02150: Relocate before starting work (Required)

Work Location: In person