About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space. Overview:

• Work daily with the laundry team to ensure proper quantities of linens and towels are available for service demand. Inventory and re-order linens and towels as needed to ensure we have proper par stock.
• Maintain up-to-date maintenance logs to include scheduled repair teams coming in along with the date and time for repairs.
• Support the Reservations Department in ensuring Guest Type is correct and that online booking services are managed to support booking templates.
• Manage daily operations of the spa and recreation departments with a focus on all service and operational logistics. Create and update service SKUs and service packages in B4T.
• Demonstrate retail planning, ordering, and inventory management acumen.
• Develop a collaborative alliance with the Director in elevating guest experiences and associate engagement.
• Act as an Ambassador for the spa representing the brand values for associates and establishing relationships with internal and external stakeholders.
• Effective associate communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Strong understanding of recreation operation in a resort environment, including family and kid programming.
• Support strategic initiatives for wellness programming applicable to the resort to help market the overall well-being offerings/product, executed by the Director of Spa & Recreation
• Knowledgeable of all aspects of recreation and wellness offerings, facility, and overall property; in person and over the telephone.
• Create training guidelines and programs to support the associate’s development and ensure exceptional guest service experiences.
• Assist in the recruitment, development, and training of all department associates.
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation and coaching.
• Guest experience standards development and training, in collaboration with the Director.
• Leading frontline associate and guest engagement through the reference of 5 Star Standards.
• Maintaining a high level of professionalism in all aspects of the job.
• Carry out any other duties and responsibilities as assigned by the resort senior leadership team.

Qualifications:

• 3-5 years of previous experience as a spa/recreation/wellness Assistant Spa Director or Spa Director role.
• Proficiency in Microsoft Office suite and computer skills.
• Book4Time expertise preferred.
• Strong understanding and demonstrated acumen as a retail buyer, merchandiser, and event organizer.
• Previous experience in a hotel/resort/high volume luxury spa environment required.
• Previous experience in spa therapy would be an asset.
• Knowledge of driving revenue and ensuring maximum efficiency of the booking channels.
• Guest service excellence.
• Self-starter with a leading-edge collaborative mindset, demonstrated by previous creation of innovative programming.
• Strategic planning acumen and demonstrated experience in executing new initiatives.
• Strong training skills and training program development.
• Demonstrated leadership skills, by certifications, and/or examples through prior experience.
• Strong interpersonal and communication skills, both written and verbal.
• Thorough understanding of financial P&L, budget development, and forecasting.
• A pro-active acumen for troubleshooting operational challenges.
• Positivity and emotional intelligence in dealing with interpersonal relations and guest satisfaction.
• Ability to prioritize tasks to effectively lead a large team and stay competitively innovative within the industry.