Responsibilities

Minutes away from Orlando, La Amistad Behavioral Health Services is set in quiet, residential areas in Maitland and Winter Park, Florida. We treat individuals ranging from children and adolescents to adults. We have treatment programs for psychiatric issues, chemical dependency issues, and dual diagnosis for those suffering from both. The therapeutic environment at La Amistad is serene and homelike, and the semitropical climate of Central Florida allows for year-round activities. The greatest asset at our mental health facility is our staff, comprising highly-qualified psychiatrists, psychologists, professional nurses, social workers, therapists and psychiatric attendants who work as a team to uphold La Amistad’s reputation for excellence in helping patients resolve behavioral health problems.

La Amistad Behavioral Health Services is a leader in the field of behavioral health care, and our experts are committed to providing the highest quality of care in an atmosphere that nurtures healing and growth. La Amistad enjoys full accreditation by The Joint Commission. La Amistad believes in building healthy communities, which start with healthy individuals, linked through sound relationships to their families, friends, neighbors and peers.

Job Description

Admissions Counselor, Full Time position

This position is responsible for assisting with the patient intake process. The counselor is responsible for taking patient intake calls; providing information to individuals, agencies, facilities, and professional staff (physicians, consulting professionals) requesting information regarding potential admissions, developing and/or maintaining relationships with ongoing sources of referral to alternate treatment sources when appropriate.

Essential Job Duties:

• Knows and understands the Intake Call System Procedures. Responds to telephone inquiry calls.
• Obtains clinical information on potential patients. Determines clinical and financial eligibility. Completes Intake Assessment with patient and/or family.
• Initiates verification of insurance coverage to determine viability of insurance for individuals seeking admission and being admitted.
• Greets new admission and family, making them feel comfortable and welcome. Attempts to answer questions and alleviate concerns.
• Sets up tours when appropriate and informs facility staff of tours and assessments.
• Orients resident and family/guardian to the facility covering policies such as phone, mail, visiting, personal belongings, key contacts at the facility and participation in the treatment process.
• Able to determine a provisional diagnosis for mental health and/or chemical dependence treatment.
• Successful precertification of mental health and/or chemical dependence treatment with insurance companies.
• Assists in the location of an available, suitable treatment resource when the patient is not appropriate for the clinical program at La Amistad.
• Exhibits effective oral and written communication related to Patient Intake Process.

Qualifications