Dealership: L0588 Priority Toyota Chesapeake Customer Relations Manager This position is responsible for maintaining and monitoring the customer satisfaction rating for Priority Toyota Chesapeake's Sales and Service departments. Making necessary phone calls, emails, and following up on any customer satisfaction issues to best ensure the dealership is earning the highest level of satisfaction rating possible to continue earning recognition and funding from the manufacturer. Responsibilities: Meet and greet customers promptly in a professional and courteous manner. Supervisory experience a plus. Decision making experience regarding customer resolution. Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers. Able to overcome objections. Make daily follow up calls to customers who have sales and/or service situations in an attempt to resolve any concerns. Work closely with the service and sales team to ensure things run cohesively. Engage with customers waiting for their vehicles in the customer lounge. Follow all company policies and procedures. Qualifications: Excellent time management skills Available on Saturday. Excellent communications skills, both verbal and written. Desire to work in a commission, performance-based, environment. Ability to excel in a process driven environment. Possess an acceptable driving record and a valid driver’s license in your state of residence. Why Lithia & Driveway? We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Lithia & Driveway is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!