1 Dispatch Manager (FT) Job in Richardson, TX
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Dispatch Manager (FT)
$71k-97k (estimate)
Full Time | Specialty Trade in Construction
7 Months Ago
L&S Mechanical is Hiring a Dispatch Manager (FT) Near Richardson, TX
About L&S Mechanical:
Headquartered in Richardson, Texas, L&S Mechanical (“L&S”) is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas residential market. Founded in 1985, L&S serves large production homebuilders in Dallas/ Fort Worth, Houston, San Antonio and Austin through its five production warehouses. Previously owned by management, L&S was acquired by The Sterling Group, a leading middle market private equity firm, in September 2021. L&S is the largest plumbing installer in Texas and has significant opportunity to grow its HVAC and electric offerings while also expanding into new geographies through acquisition and growing its nascent home services business.
The company is backed by The Sterling Group. Founded in 1982, The Sterling Group is a private equity investment firm that targets controlling interests in basic manufacturing, distribution, and industrial services companies. Typical enterprise values of these companies range from $100 million to $750 million. Sterling has sponsored the buyout of 62 platform companies and numerous add-on acquisitions for a total transaction value of over $14.0 billion. Currently, Sterling has over $5.7 billion of assets under management.
Job Summary:
As Dispatch Manager, you will be responsible for directing a team of service dispatchers in our markets across Texas. You will play a pivotal role in improving existing processes and shaping the future of L&S Mechanical services to ensure a consistent quality of service and customer satisfaction. The Dispatch Manager will focus on technician quality services, customer satisfaction and achieving company service objectives.
General Responsibilities:
- Efficiently assign service calls to appropriate technicians based on their skills, availability, and location.
- Generate accurate and timely quotes for service work based on customer requirements and company pricing guidelines.
- Collaborate with relevant team members, such as service managers and vendors, to gather necessary information for quoting purposes regarding the call to the technician before they arrive at the location.
- Track technicians progress throughout the day to ensure efficient scheduling and timely completion of tasks.
- Maintain a culture of high-level communication between technicians and all customers regarding service appointments, customer availability, operational challenges, updates and change in ETAs, in a professional and timely manner.
- Coordinate with the procurement team to ensure timely delivery of required materials and equipment.
- Receive and stage materials as needed for service calls, ensuring they are readily available for technicians.
Qualifications:
- Minimum 5 years of experience in related industry dispatch and coordination.
- 3 years minimum leading cross-functional, distributed teams.
- Project management experience and/or customer relationship management experience preferred.
- Passion for customer satisfaction and dedication to maintaining high service standards.
- Strong coaching abilities and efficient management of team operations.
- Experience in automating operational procedures.
- Comfortable presenting information and responding to questions from executive leadership, employees, and customers.
- Proficient with Microsoft Office applications.
Benefits:
- Medical, dental and vision insurance.
- FSA with debit card.
- 401(k) with $.50 on the $1.00 match up to 6%.
- Bonus opportunities.
- Paid Vacation.
- PTO.
- Paid Holidays.
- Annualized reviews for merit increases.
- Potential for advancement.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Specialty Trade in Construction
SALARY
$71k-97k (estimate)
POST DATE
10/10/2023
EXPIRATION DATE
06/02/2024
The job skills required for Dispatch Manager (FT) include Leadership, Scheduling, Coaching, Microsoft Office, Futures, Procurement, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatch Manager (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatch Manager (FT). Select any job title you are interested in and start to search job requirements.
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