SalonCentric, a wholly owned subsidiary of L'Oréal S.A. is headquartered in St. Petersburg, Florida and is the premier distributor of salon professional products in the USA. Created by L'Oréal USA in 2008 and operating in 48 states, SalonCentric has more than 550 business partners, 585 stores and 260 state and RDA stores. Together We Are Beauty! Our mission is helping salon professionals grow their businesses. And we love doing it! Whether we're narrowing down the perfect product assortment or giving advice face to face, we're here for salon pros every step of the way. While you don't need beauty industry experience to find the perfect SalonCentric job for you, we're looking for people who are passionate about giving salon professionals everything they need to thrive.

At SalonCentric we are committed to creating a Beautiful Place To Work. We understand that your career journey is unique, and we strive to offer an inclusive, diverse and equitable culture to foster your passion and enhance your skills.

We are thrilled to announce we are Hiring Customer Experience Service Excellence Representatives to the team. This role will be based in beautiful St Petersburg FL and will report to the Manager, Customer Care.

If you love problem-solving, have a proactive mindset, and are energized by helping others, we have the perfect opportunity for you! We are looking for a collaborative and positive team player with excellent problem solving and technical skills to join our team.

Job Summary: In this role you will provide customer service to a diverse group of assigned beauty professionals, salons and individual stylists as well as internal Salon Centric stakeholders utilizing the portfolio of L’Oreal Professional Product brands and partner brands represented by SalonCentric. You will work with the latest technology offering state of the art customer service.

What You’ll Do:

• Research issues and bring resolution to complex situations using technology, sound judgment and excellent follow-through ability within established standard operating procedures and guidelines for customer service policy.
• Uses strong customer service ability to provide value added services and resolving cases in a timely and accurate manner.

Things You’re Skilled In:

• Mosaic, Salesforce, SAP experience preferred
• Fluent oral and written English a must, fluent oral and written Spanish skills preferred
• High School diploma or equivalency
• Must possess good judgment and ability to make independent decisions within department protocols. Demonstrates an enthusiasm and interest for all assigned tasks
• Ability to create professional and empathetic experience
• Excellent computer skills using Microsoft Office software
• Data Entry experience required
• Able to handle a high volume of tasks, inquiries and difficult issues with tact and professionalism
• Must be able to handle multiple tasks at one time with a high attention to detail
• Ability to work overtime when required
• Must have long-term authorization to work in the U.S