IT Support Technician
IT Level 1 Technician

Artilus is a cybersecurity and managed service provider comprised of a finely-tuned and experienced technical team who strive to maintain a level of excellence by working collaboratively to innovate and deliver comprehensive and dependable IT services to our valued partners.

At its inception, Artilus was created from a passion for engineering, the principle of integrity and the concept of ‘service over sales.’ Those are still the guiding principles today.

Artilus employs approximately 70 people, who provide comprehensive Cybersecurity and Managed Services, Cloud and Professional Services, as well as, but not limited to Disaster Avoidance, Unified Communications and Unified Physical Security.

Artilus employees understand that a business is only as good as its reputation and that the quality of services provided and positive relationships formed with partners are fundamental tenets of the organization.

Position would begin after background check is completed and candidate is cleared to work.

Candidate Requirements:

MUST BE LOCATED in NASSAU or SUFFOLK, LONG ISLAND, NY

• Minimum of 2 years experience (2 year college degree in relevant coursework OR applicable certifications) supporting computer networks
• Knowledge of corporate antivirus/antispam
• Knowledge of machine imaging
• Knowledge of windows domains
• Confident with hardware - laptop break/fix is a must
• Understanding of network services (DHCP, DNS, Group Policy)
• Knowledge of Google Suite Admin Console
• Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, sales people, vendors and peers.
• Excellent organizational skills with ability to team with others to develop and implement complex projects.
• Must be neat, organized, and communicate well.
• Must have a reliable vehicle and a clean and valid NY State Drivers License.

Job Responsibilities:

• Install, configure and support desktops and chromebooks for end users.
• Install, configure and support peripherals for end users.
• Provide basic network troubleshooting (cabling, WiFi connectivity, Nic)
• Troubleshoot and repair software application problems.
• Maintain trouble tickets and provide detailed documentation of all work.
• Handle multiple tasks simultaneously.
• Manage and maintain windows clients and support end users
• Manage and maintain laptops, chromebooks, and iPads
• Troubleshoot user software and peripheral device problems
• Installation of various technical equipment
• Kindly deal with people with a positive attitude

** This customer location will require finger printing and background checks.

Full Time position

Benefits after probation period including health plan and retirement plan.

Job Type: Full-time - On site only

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• computer / network support or education: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person