```Overview:```
We are seeking a detail-oriented and organized individual to join our team as a Warranty Administrator. As a Warranty Administrator, you will be responsible for managing and processing warranty claims for our products. This is an important role that ensures customer satisfaction and maintains the integrity of our warranty program.

```Responsibilities:```
Must Have’:
- Warranty experiences / skills
- Engine applications familiarization
- Customer Experience

Education: At least an associate degree
Experience: 3 - 5 Years

Additional things to consider. The applicant will be required to check in vehicles this involves attaching to the ECM and downloading diagnostics, opening work orders, building quotes based on technician notes, communicating with technicians and customers, filing warranty and invoicing the customer, sometimes this will involve taking credit card payments. There are a lot of complicated computer systems to navigate through, so need to have a certain level of aptitude.

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Job Summary:Serves as first point of contact with customer to promote quality customer service and assist withincreasing business within the branch locationKey Responsibilities:Serves as the first point of contact with customers either on the phone or at the branch, developingpositive relationships with key customers.Assesses customers needs and gathers pertinent informationCreates basic work orders in appropriate systemsProvides some status updates to customers, as requestedQualifications and CompetenciesCompetencies:Communicates effectively - Developing and delivering multi-mode communications that convey aclear understanding of the unique needs of different audiences.Manages conflict - Handling conflict situations effectively, with a minimum of noise.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Directs work - Providing direction, delegating, and removing obstacles to get work done.Financial acumen - Interpreting and applying understanding of key financial indicators to makebetter business decisions.Instills trust - Gaining the confidence and trust of others through honesty, integrity, andauthenticity.Diagnostics Application - Translates customer complaints to develop troubleshooting plan;troubleshoots issue following guided work flows, procedures, specialized equipment such asmechanical and electronic service tools, and diagnoses computer software to isolate failedcomponents to enable a successful repair; validates repair by duplicating complaint to ensure it hasbeen resolved; documents results of troubleshooting in business systems to communicate what hasbeen done for payment and historical tracking.Warranty Process - Analyzes customer issues to verify root cause of failure and associatedprogressive damage using Cummins published service information; interprets the warrantyadministration manual to determine eligibility for coverage and claim requirements; identifies itemsassociated with repair that can be covered and communicates to stakeholders; files a claim in theappropriate system using proper documentation and requirements to receive accurate settlement.Technical Escalation - Obtains product technical issue information and utilizes available resourcesincluding data management tools; elevates issues to a higher level of expertise, balancingtimeliness of customer response with investigation efforts; captures all troubleshooting steps in theappropriate database in order to ensure seamless transitions and accurate response to ticketresolution in a timely manner.Service Documentation - Creates and verifies customer, equipment and technical information;captures specific data using required service tools; follows procedures and documents requiredinformation in the service management system in order to have an accurate record of the workdone.Electronic Service Tool Application - Identifies the suite of available hardware and software toolsrequired for a service event; utilizes the appropriate electronic tool set to maintain the product ordiagnose and troubleshoot an issue; interprets electronic tool results or recommendations todetermine next steps for service resolution.Education, Licenses, Certifications:High school diploma or certificate of completion of secondary education or equivalent experience tothe extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations.Experience:Requires significant relevant work experience or specialized skills obtained through education,training or on-the-job experience.

If you are a motivated individual with a passion for ensuring customer satisfaction, we encourage you to apply for the position of Warranty Administrator. Join our team and contribute to our commitment to excellence in product quality and customer service.

Job Types: Full-time, Part-time, Temporary, Contract

Salary: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Hilliard, OH 43026: Relocate before starting work (Required)

Work Location: In person