Reservationist for KYU Miami, KYU NY, and KYU Las Vegas

Responsibilities:

• Have in-depth knowledge of KYU information, menu offerings, and restaurant policies.
• Possess comprehensive proficiency in using the reservation platform and tools.
• Adhere consistently to reservations procedures and guidelines.
• Serve as the initial point of contact for the restaurant, delivering positive, courteous, and professional service via phone and email.
• Manage various reservation-related tasks, including booking reservations, handling large party contracts, processing credit card authorizations, etc.
• Collaborate effectively with managers and the host team, sharing all pertinent information to ensure guest satisfaction.
• Execute all assigned tasks and responsibilities to a high standard of quality.
• Participate in provided training sessions to enhance skills and knowledge.

Qualifications:

• Essential: 1-2 years of experience in booking reservations using platforms like OpenTable, Sevenrooms, Resy, etc.
• Minimum 1-2 years of previous exposure to a high-volume, fast-paced restaurant environment involving phone and email communication.
• Exhibit professional and friendly phone etiquette at all times.
• Proficiency in English is a requirement; knowledge of other languages is a valuable asset.
• Maintain a consistently friendly demeanor, displaying a readiness to assist and a positive attitude.
• Demonstrated ability to manage and thrive in stressful situations, delivering performance under pressure.
• Flexibility in scheduling, with a willingness to work during nights, weekends, and holidays.
• Dependable, responsible, and punctual work ethic.

Schedule:

• Workdays: Monday to Friday
• Availability for weekends