Description

POSITION SUMMARY:

To take reservations and help customers over the phone and via email. While also assisting the restaurants Management Team in daily administrative tasks.

• Maintains all elements of the reservations system to ensure information is accurate and up to date. (Sevenrooms / Opentable)
• Participates and assists in the creation of special promotional programs and utilizes online platforms (Special event links and inventory) with guidance of restaurant manager.
• Answers incoming calls.
• Verifies that all voicemail and email requests are answered in a timely and efficient manner.
• Ensures that all special and small group dining requests (11 to 15 guests) are handled in an efficient and timely manner.
• Meets and exceeds guest expectations by ensuring team handles all guest contact with a positive and courteous attitude
• Verifies that all reservations are input correctly into the system, including billing information. availability and price; communicates information to supervisor as needed.
• Demonstrates knowledge of Restaurant / Lounge / Beach shore.
• Facilitates all VIP and special requests.
• Maintains accurate restaurant availability statuses by controlling
• Work with restaurant Manager to maximizes revenues by utilizing techniques to optimize availability and advising restaurant manager on booking pace.
• Keeps immediate supervisor (restaurant manager) promptly and fully informed of all problems or unusual matters of significance.
• Assists with all sales and marketing efforts to all distribution channels including Group Sales & Concierge
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Joia Beach policies and procedures to achieve the overall objectives of this position and verifies the team follows the same workflow
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
• Follows professional grooming and dress standards.
• Other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

• Supervises Reservations team including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate’s performance.
• Maintains a positive, open dialogue with all team members

Qualifications

SKILLS:

• Strong written and verbal communication skills
• Strong telephone and computer etiquette
• Excellent interpersonal and customer service skills
• Demonstrates a calm and professional manner at all times
• Strong knowledge of hospitality operations,
• Ability to multi-task and remain organized
• Ability to work extended hours as needed
• Must have reliable, insured method of transportation

Physical Demands

• Needs to be in good physical condition to enable them to interact with the staff and our customers.
• This position requires long hours of standing, walking, bending, and squatting
• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.

Qualifications

• Associate degree (A.A.) or equivalent, 2 or more years of related experience, or equivalent combination of education and experience.

• Excellent verbal and written communication skills.

• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Acute attention to detail.

• Strong interpersonal skills.

• Ability to understand and follow written and verbal instructions.
• Ability to work independently and as a member of various teams and committees.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Note:

A review of this of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties, all duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. associates will be required to perform any other jump related duties assigned by their supervisor.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.