Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2023. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Technical Training Manager, you will work directly with the Headquarters, Regional Sales and Customer Service Operations to provide support to the Dealers and Regional Technical Representatives by creating content and providing online, video, audio, and instructor-led training.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

Responsible for planning, implementing, controlling, and evaluating the objectives and operations of the National Training Center within the policies and guidelines set forth by KDA Headquarters.

Supervise all aspects of developing and deploying technical eLearning courses and use of the Media Room.

Oversee and participate in the design and development of eLearning courses to meet training needs.

Manage National Training Center Staff by setting goals and monitoring performance while maintaining morale.

Oversee inventory and condition of all Training Center equipment.

Make recommendations for upgrading equipment.

Responsible for evaluating and recommending personnel changes.

Lead the Training Center team to develop classroom training material, web-based training, technical training material for on-site dealer training, and short form video training to be used on Kyocera.com and YouTube.

Manage the deployment of eLearning courses in the Web Server and/or other media formats.

Set-up and maintain association with reliable vendors to ensure quality, timeliness, and cost effectiveness.

Initiate general proposals and/or purchase orders for acquiring equipment or supplies.

Qualifications

Required:

High School Diploma or GED Equivalent.

Experience in developing technical course content both for novices and experts with technology.

5-7 years of relevant experience required.

Highly computer literate with proficiency in Microsoft Office Programs including Outlook, Word, PowerPoint, Teams, and Excel.

Experience in general knowledge of Video & Graphic Production.

Experience in development of eLearning material.

Knowledge of web-based learning platforms, such as Lectora, and modern educational techniques.

Excellent communication skills with the ability to explain technical terms using simple language.

Prior supervisory experience required.

Preferred:

Bachelor’s Degree in training and development, information technology, business, or other relevant fields.

Additional certification in training (e.g. Certified Technical Trainer) is a plus

Experience in general knowledge and use of the Oracle database management system.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.