4 Sea Logistics Customer Care Team Lead Jobs in Pittsburgh, PA

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Customer Service Representative - State Farm Agent Team Member

Jeffrey Huntington - State Farm Agent

Pittsburgh, PA | Full Time

$45k-58k (estimate)

2 Weeks Ago

Customer Relations Representative - State Farm Agent Team Member

Jeffrey Huntington - State Farm Agent

Pittsburgh, PA | Full Time

$45k-58k (estimate)

1 Week Ago

Customer Service Representative - State Farm Agent Team Member

Steve Metzler - State Farm Agent

Pittsburgh, PA | Full Time

$37k-47k (estimate)

1 Week Ago

Sea Logistics Customer Care Team Lead

Kuehne + Nagel

Pittsburgh, PA | Full Time

$70k-91k (estimate)

1 Month Ago

Sea Logistics Customer Care Team Lead

Kuehne + Nagel Pittsburgh, PA

$70k-91k (estimate)

Full Time | Transportation 1 Month Ago

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Kuehne + Nagel is Hiring a Sea Logistics Customer Care Team Lead Near Pittsburgh, PA

You will be responsible for client contact, ensuring quality service is provided to all customers.
Ensures prompt and accurate, booking, documentation and invoicing.
Identify and resolve issues, immediately reporting to manager,divisional manager or branch.
Work in accordance with QSHE working instructions, client SOP’s andprocedures.
Support the business implementation on operational level to meet customerexpectations.
You will assist with monitoring of performance (sub-contractors, productivity, qualityof service, incident management by applying root cause method and correctiveactions
Manage the movement of customer cargo into the United States in accordancewith organizational policy and procedure ensuring compliance with relevant local,country and international law and processes.
Give input regarding existing process, procedures and working environments to improve and advance the service level to the customer,profitability of file.
Assure proper information flow with sales and local management on changes and/orproblems with external customers, with specific focus on Sea LogisticsForwarding concerns.
Provide timely responses to external/internal customers and other Kuehne Nagel offices.