TRAINING & CERTIFICATION REQUIREMENTS: 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Practice, support, and promote company-wide culture and demonstrate TCRG Service Standards at all times.
• Respond to and assist in all emergencies.
• Patrol assigned area and observe, or stand at assigned post and observe all areas to preserve order among guests, team members, and Company property.
• Respond to all disturbances in order to defuse the situation. Be prepared to become involved in a physical confrontation when necessary. Always remain alert.
• Observe, report, and take action as necessary with all suspicious situations, unusual situations, and with undesirable guests in the venue.
• Comply with all department and Company policies and procedures.
• Document all incidents in detailed reports relating to property, guests, and team members as directed.
• Act as a role model to all Team Members and always present yourself as a credit to the Company and encourage others to do the same.
• Have a working knowledge of applicable laws (Federal, State and local laws), policies and procedures and a working knowledge for enforcement of laws, policies and procedures.
• Promote positive public relations and create an enjoyable atmosphere for all guests.
• Maintain a high level of personal integrity and moral conduct free of any questionable association.
• Ability to provide and create a guest experience that exceeds expectations and builds loyalty.
• Practice teamwork, support fellow team members, create and contribute to an energized, positive work atmosphere.
• Maintain appropriate grooming and uniform standards. Overall appearance is to be immaculate.
• Display friendly and courteous behavior at all times.
• Be aware of and handle guest opportunities.
• Notify a Security Supervisor of any incidents, and area checks.
• Have a working knowledge of safety and emergency protocols.
• Prevent indecent and prohibited behavior, persons annoying other guests, and damage to Company property.
• Warn guests of infractions and assist in ejections from the venue as appropriate.
• Ability to be exposed nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.
• Ability to work a flexible schedule including evenings, weekends, holidays, and overtime.
• When assigned to screening and checkpoints, follow all best practices to ensure the safety of the venue.
• Testify in court as needed.

WORKING CONDITIONS:

• Work will include indoor and/or outdoor areas. Must have the ability to withstand high temperatures, heat and sun exposure.
• Work is typically in an area, which may be unusually hot, cold, noisy etc. Work may be performed in small areas with a 3 ft. access. Tasks are performed from a non-sitting and sitting position. Team Members will be required to stand, walk, lift, reach, push, pull and grasp.
• These tasks include the maintenance and care of assigned area.
• Work may entail trained chemical usage.
• Constant contact with guests and fellow Team Members is required.
• Able to wear and use a portable radio and headset.
• Willing to work in a loud and smoke-filled environment.

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, SECURITY OFFICER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

• Accountability
• Development
• Working relationships
• Judgment
• Quality of work
• Job skills knowledge
• Productivity
• Dependability
• Punctuality
• Adherence to Policy
• Verbal communication
• Attitude
• Appearance
• Teamwork
• Guest satisfaction

EDUCATION/WORKING KNOWLEDGE/ EXPERIENCE REQUIREMENTS:

• 1-2 years working in the security filed preferred
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Working knowledge of the hospitality industry.
• Basic computer skills including, but not limited to, Microsoft Office (Word/Excel/Outlook/PowerPoint)
• Must not have been convicted of any crime for which registration is required.
• All officers will be assigned monthly refreshers on: ID Training, Incident Reporting, and CRP