1 e-Commerce Supervisor Job in Mansfield, OH

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e-Commerce Supervisor

Kroger

Mansfield, OH | Full Time

5 Months Ago

e-Commerce Supervisor

Kroger Mansfield, OH

Full Time | Retail 5 Months Ago

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Kroger is Hiring an e-Commerce Supervisor Near Mansfield, OH

Department: JDMS Store
Position Type: Employee
Position Reports To: Assistant Store Leader
Position Supervises: Order Selector and Customer Attendant
Pay Level: 60
FLSA Status: Exempt
Minimum Pay Range:[[req_MinPayRange]]
Maximum Pay Range:[[req_MaxPayRange]]

Position Summary

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

Interview, select and hire candidates to staff the on-line shopping department

Meet the demands of product flow and create schedules according to guidelines

Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

Train associates on all functions and duties of the order selector and customer attendant roles

Lead team in the planning, implementation and execution of e-Commerce's initiatives

Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

Assist in the analysis and response to the competitive landscape

Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

Execute best practices to determine appropriate substitutions in the event of an out of stock

Follow processes for streamlining collection of orders, products, checkouts and delivery

Report inventory issues such as out of stock items to department heads in a timely manner

Troubleshoot equipment and devices for e-Commence department

Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs

Report all issues with item shelf allocation to division KOMPASS team

Monitor and control expenses for the department

Ensure preventative maintenance is being performed on all equipment in the department

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

High School Diploma or GED

Any proven supervisory experience

Any prior experience in the selection and hiring process

Excellent oral/written communication skills

Proficient in Microsoft Office

Strong leadership skills

Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day

Must be able to stand for extended periods of time and/or walk constantly

Ability to stoop, kneel, or crouch several times per hour

Strong organization skills

Desired Previous Experience/Education

Bachelor's Degree

Any experience with and knowledge of Point of Sale (POS)

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: Other
Required Certifications/Licenses: None
Shift(s): [[mfield4]]
Regions: Midwest

States: Ohio
Keywords:

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

11/27/2022

EXPIRATION DATE

12/12/2022

WEBSITE

thekrogerco.com

HEADQUARTERS

CLARKSVILLE, TN

SIZE

>50,000

FOUNDED

1883

CEO

BRYAN PERRY

REVENUE

>$50B

INDUSTRY

Retail

Related Companies

About Kroger

At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple taglineFresh for Everyone. Kroger ranks as one of the worlds largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pick...up, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger, Private Selection and Simple Truth brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025. To learn more about us or apply for a job, visit TheKrogerCo.com. More
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