ESSENTIAL JOB FUNCTIONS

· Review all elements of prescriptions for accuracy, including, but not limited to appropriate signature, date, directions, quantity, and refills

· Perform tasks to process prescriptions in compliance and understanding of the state and federal laws and internal policies and procedures governing the handling, dispensing and distribution of prescriptions

· Translate and enter prescription data elements required to complete all patient access functions and dispensing

· Transfer or coordinate verbal transfer by a pharmacist of prescription to alternate pharmacy if required

· Respond to inbound calls and triage to appropriate clinician/department if required

· Demonstrate excellent customer service while communicating with patients, prescribers’ offices, and associates to build business relationships

· Initiate communication with new patients informing them of prescription and welcoming them to KSP

· Obtain and process new prescriptions, clarifications, and refill authorizations from providers’ offices; obtain patient’s medication drug list for DUR investigation

· Review and adjudicate prescription insurance claims of medications to be delivered

· Contact patient, providers’ office, and insurance companies for appropriate processing of claims

· Investigate and verify benefits for pharmacy and medical third-party claims

· Complete assessments mandated by either manufacturer contracts, operations and facilitates patient enrollment with manufacturer Hubs when required

· Documents case activity, communications, and correspondence in system to ensure completeness and accuracy of patient contact records

· Ensure that work activities are conducted in compliance with regulatory requirements and the organization's defined standards and procedures, and in a manner that provides the best level of service and quality

· Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements

· Participate in meetings to communicate issues, obtain approvals, resolve problems and maintain knowledge of new developments, requirements, and policies

· Perform other related duties assigned

· Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM POSITION QUALIFICATIONS

· High School Diploma or GED

· Pharmacy Technician Registration or Credentials

· Demonstrated excellence in listening, speaking, and writing skills, with proven ability to communicate clearly and effectively at all levels of the organization

· Proven skills in customer service and customer relationship building skills

· Demonstrated organizational skills and the ability to problem solve and multitask between data entry and telephonic communication

· Consistent focus and attention to detail resulting in superior accuracy

· Proficiency with pharmacy applications and computer operations with knowledge of MS Office software including Word and Excel

· Clear understanding of healthcare privacy protocols including HIPAA

Job Type: Full-time

Pay: From $18.35 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Pharmacy technician: 1 year (Preferred)

License/Certification:

• Pharmacy Technician License (Required)

Work Location: In person