Glazing Saddles, Krispy Kreme
A cashier is on the front line of the Krispy Kreme doughnut experience--keeping the customers happy and the store running smoothly. You make the magic happen by taking dozen orders, making coffee and working the cash register--and all with a smile. This position requires a friendly, outgoing personality and the ability to multitask on busy days (and nights!)
Overview of Position: A Retail Cashier/Doughnut Decorator exceeds customer expectations by providing fast, genuinely friendly customer service and by ensuring doughnuts are fresh and meet company standards of “Freakin’ Awesome Doughnuts”. Experience isn’t necessary, but a great attitude and a smile are. If you are friendly, we can train you in our procedures and processes. They demonstrate competency in a variety of store practices and procedures and adhere rigorously to store standards. If you are high energy, clean and love to work in a teamwork environment this job may be a great fit for you. A commitment to teamwork, a clean and professional appearance, enthusiasm, and a high energy level are necessary throughout the shift.
Position Responsibilities:
• Greet customers as quickly as possible with a sincere smile and listen carefully to their needs.
• Maintain a pleasant and courteous demeanor.
• Fill customer orders quickly and accurately, including products, condiments, and change.
• Record customer product selections in the Point of Sale system efficiently and accurately.
• Follow all company established cash handling procedures including checks, cash, receipts, and credit cards.
• Inspect all doughnuts and remove any that are misshapen, too small, or otherwise imperfect. Be our last line of defense for Quality Assurance.
• Apply fillings, icings, and other toppings following Krispy Kreme product specifications.
• Stock and rotate product on carts, filling and icing hoppers and display cases to ensure freshness and proper appearance.
• Consistently model all store policies, standards, and practices.
• Fulfill wholesale orders by packaging, dating, and safety sealing the product.
• Be familiar with the operations of all front-of-the-house equipment. Espresso machine, coffee equipment, commercial oven, chiller machine.
• Bake assorted pastry items using a commercial oven.
• Work to minimize waste as much as possible.
• Help us raise funds thru our cause marketing efforts that help non-profit organizations.
• Learn and share key facts about Krispy Kreme and the Hot Light story to customers.
• Host birthday party events, family night activities, and conduct school Krispy Kreme factory tours.
• Practice "clean-as-you-go" techniques to maintain a clean work area. Everything we do is visible!
• Company provides uniform of 1-Cap, 1-Tee Shirt, and 1-Apron to an employee to be worn during shift. Employee must wear blue jeans (no holes, washout or rips) and black belt. Non-slip shoes must be worn at all times. Maintain a clean, neat Glazing Saddles issued uniform at all times.
• Exhibit suggestive selling behavior such as: additional dozens, up-selling larger sizes, special promotions.
• Thank customers for their purchase and encourage a return visit.
• Demonstrate safety consciousness always and report all incidents to a supervisor.
• Assist in maintaining a high level of store sanitation and cleanliness.
• Follow all Krispy Kreme standards for Food Safety Program and HACCP Plans.
• Report any equipment failure or issues to supervisor in a timely manner.
• Report suspicious employee/customer behavior to a supervisor.
• Perform other related duties as assigned.
Essential Skills and Experience:
• Pleasant disposition, friendly, sociable, accommodating nature, and enthusiastic
• Customer Service skills
• Must be able to read and communicate using the English language
• Ability to make simple mathematical calculations
• Ability to handle difficult customer situations professionally
Valued but not required skills and experience:
• Food Service experience
• Hot Schedules experience
• Bakery/Cake decorating experience
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing duties of the job, employee is occasionally required to stand, walk, climb; handle objects, tools or controls; reach with extremities; hear, see and communicate with employees and customers. Must be able to lift up to 50 pounds, occasionally overhead; push or pull carts up to 100 pounds. Must be able to fill two (2) doughnuts at one time.