Ready for Whatis Next? At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. Kratos is seeking a NOC Shift Supervisor to excel at the following duties and responsibilities:

• Perform daily supervision of assigned personnel and shift operations in the NOC to ensure that all performance and contractual requirements are being met.
• Ensure the effectiveness of the NOC shift changes to include structure, information exchange, and timely attendance of all NOC personnel per published guidance.
• Collaborate with the NOC Training Supervisor and NOC Manager to review the training of assigned NOC personnel and address issues with employee competency and training programs.
• Support the NOC Manager in developing new hires into more senior technical and leadership roles through training and mentorship.
• Author employee reviews, awards, and disciplinary memorandums. Support the NOC Manager and HR in executing performance improvement plans and other disciplinary actions.
• Review existing NOC procedures to ensure effectiveness and relevance. Collaborate with the NOC Training Supervisor and NOC Manager on implementing revisions and improvements.
• Support operations by handling elevated customer issues and, when needed, refer these issues to the NOC Manager or other teams. This may require taking calls for elevated issues during off-hours.
• Support the NOC Manager in composing the shift schedule. Ensure all assigned personnel abide by the shift schedule to ensure appropriate 24x7 NOC staffing. Manage call-offs and other shift coverage plans for assigned personnel.
• Provide guidance to assigned personnel for charging time to specified project codes. Monitor time charging for accuracy and timeliness and review and approve timesheets per corporate guidelines.
• Support the NOC Manager with interviews, onboarding, and, when necessary, termination of personnel.
• Support the NOC Manager and other NOC Shift Supervisors in implementing NOC-wide changes and enforcing NOC policies and procedures.
• Train assigned personnel to utilize system measurement data, system faults, good judgment, and practical experience with SATCOM issues to diagnose customer problems.
• Ensure assigned personnel exercise discretion by following non-disclosure agreements and operational guidelines when elevating sensitive customer issues to third parties.
• Up to 10 percent travel is required.
• Perform other functions as directed by the NOC Manager.

• Minimum five years of related experience in military or commercial SATCOM Network Operations Centers
• Minimum one year of work experience in the Kratos Spectral Services NOC
• Previous experience training and mentoring subordinate or peer personnel
• Established proficiency in all NOC subsystems
• Demonstrated strong leadership, communication (verbal and written), training/mentoring, interpersonal skills, and computer-based application skills
• Proven operations expertise in commercial and military satellite RF signals monitoring, signal analysis, and geolocation
• Demonstrated knowledge of the technical characteristics of commercial and military satellites, including frequency plans, payload configurations, antenna coverage patterns, and transponder interconnectivity and characteristics

Education Requirements: Associate degree in Electronics/Information Technology (IT) or equivalent military or civilian technical school training.

Security Clearance: U.S. Citizenship and a minimum of a current DOD SECRET (S) on the day of hire with the ability to maintain active clearance throughout employment. TOP SECRET / SCI level clearance is desirable.

#LI-Hybrid

Competitive salary based on experience and education
Salary Range: $105,000-$115,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offeringsifrom commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And, we always deliver.