Convention Service Manager

Position Overview:

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout the planning, event and post-event phases of property events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Serves as the meeting and/or event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Essential Functions:

• Displays management skills in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Manages the planning, execution, and supervision of conventions, meetings and related events to include sales negotiations and conflict resolution.
• Communicates group specifications and history to the appropriate department.
• Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention and meeting related group functions.
• Oversees contracted group room blocks to include cutoff, attrition, and special requests per the group signed contract.
• Plans and develops convention and meeting group program logistics, resumes, agendas, Banquet Event Orders and services according to the client requirements and established guidelines.
• Manages group room blocks and meeting space for assigned groups.
• Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
• Confirms that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.

Requirements:

• Organizational Skills
• Problem Solving Skills
• Written and Verbal Communication Skills
• Customer Relationship Management Skills