KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Electronics Service Technician

Purpose of Role

Provides support and component level repair for warranty, non-warranty, refurbish repairs, pre-sales customization's.

Key Accountabilities Include

• Contribute to customer satisfaction and strength by creating positive customer experiences.
• Support customer retention and brand loyalty by ensuring inhouse repairs are completed in a timely and thorough manner.
• Support achievement of department metrics.

Primary Responsibilities Include

• Complete in house repairs for both warranty and non-warranty including troubleshooting to component level and removal of components.
• Contribute to internal and external training.
• Resolve customer inquiries, cases, and concerns.
• Report quality issues.
• Pre-authorize field support to ensure work is validated for warranty reimbursement payment.
• Create internal and external knowledge articles for self-service support.

Core Functional Competencies

• Analytics - Operations : Use data to understand business process and inform goals.
• Brand Ambassador - Non marketing : Serve as a representative of the brand.
• Customer / Dealer Problem Resolution : Gather information towards appropriate solutions.
• Department Technology and Systems : Understand and can effectively use department technology and systems to perform work.
• Product Knowledge - Operations : Possess detailed knowledge of products and services.

Core Behavioral Competencies

• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient

Here's What You'll Bring to the Table

Ideal Qualifications

• Experience in technical service field / repair.
• Proficient with reading and following a schematics and block diagrams.
• Proficient with Microsoft Office Suite, Oracle, Salesforce, and Tableau.
• Able to travel up to 5%, including nights and weekends.
• Intermediate soldering skills.

Preferred Qualifications

• 2 years professional work experience in technical service field / repair.
• Associate's degree (A.A.) or equivalent from two-year college or technical school.

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options (including hybrid and 9 / 80 schedule)
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success

Full Time : Buena Park, Ca.

Buena Park, Ca.