23 Customer service agent Jobs in Moline, IL
KONE is Hiring a Customer service agent Near Moline, IL
As our Customer Service Agent, your main responsibilities will be :
Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly.
Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call.
Timeliness and accuracy are stressed.
Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries.
Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician.
Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service.
The desired candidate will have :
High school diploma or general education degree (GED).
1 years of related experience and / or training in the field of customer service or call centers.
Ability to speak clearly and understandably on the telephone.
Ability to interact with our customers and service people in a courteous, friendly yet not chatty manner.
Proficient skills in spelling, communication, and data entry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak and write in French or Spanish would be desirable.
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Come share your passion and energy to make a positive impact at KONE for our customers and your !
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Last updated : 2024-05-13
Job Summary
Full Time
Consumer Services
$36k-45k (estimate)
05/13/2024
08/09/2024
MISSISSAUGA, ONTARIO
200 - 500
1994
HENRIK EHRNROOTH
$10M - $50M
Consumer Services
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The job skills required for Customer service agent include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service agent positions, which can be used as a reference in future career path planning. As a Customer service agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service agent. You can explore the career advancement for a Customer service agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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