Description

We are currently seeking a Systems Support Specialist II to join our Konami Team!

The Systems Training Specialist II is responsible for conducting customer and internal training on Konami’s Casino Management System (SYNKROS). The Systems Training Specialist II also provides support to Konami Customers by resolving training inquiries, making process recommendations, and addressing jurisdictional requirements using SYNKROS. Support is open 24/7, 365 days a week. In this role you must be flexible to work any day of the year, including holidays. Moderate travel will be necessary. 75-80%, or as business requires.

Las Vegas, Nevada residents ONLY. Remote and/or relocation is not available for this role.

What you'll be doing:

• Provide training for customers and employees that demonstrate comprehensive understanding of Adult Learning Theory and technical aptitude/detailed knowledge of casino systems and peripherals.
• Conduct training on new features, enhancements, and upgrades for Konami Customers and staff.
• Partner with the Project Manager and System Implementation Team to provide customer training and support during SYNKROS installations and conversions.
• Partner with Sales and Implementation teams to ensure training is aligned with customer requirements and expectations.
• Serve as the Lead Trainer as required by the Training Manager and Project Management
• Assist in the regular testing and maintenance of training database and peripherals to ensure they are current and in good working condition. Set up and maintain training environment and facilities at Konami as needed.
• Comply with all company policies and procedures as noted in the Konami Gaming Employee Handbook and otherwise communicated (email, meetings, etc.) procedures and policies.
• Work with the Systems Technical Support team to provide customer support including updating issue tracking systems and responding to customer inquiries.
• Train and coach Level 1 Training Specialists as required.
• Develop, maintain, and update training manuals and documentation for SYNKROS. Training will encompass but not be limited to:
• Full overview training on the SYNKROS system and its functionality
• Operational process training for the use of SYNKROS in a Casino environment including demonstrations on how to take full advantage of all SYNKROS features.
• Other duties as assigned.
• Performs other duties as assigned.

Important Facts:

• COVID-19 Vaccine required due to customer requirements for Konami employees when on property.
• The role is located onsite at our Las Vegas, Nevada office. Remote and/or relocation is not available for this role.
• The role is in a 24/7 environment with multiple shifts.
• Must be flexible to be assigned any shift needed along with covering holidays and other coworkers days off.
• Scheduling can change from time to time so must be able to adapt quickly to changes.
• Team player attitude is a must!

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we’ve spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we’ve garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

Konami's Perks and Benefits!

• Competitive Wages.
• 401(k) plan with generous company match up to 15% of your salary contributed.
• Comprehensive employee health and welfare benefits package - Health, Dental, Vision, Voluntary plans, and more!
• 12 Company paid Holidays and generous Paid Time Off (PTO) with rollover.
• Tuition reimbursement program.

Qualifications

What skills and expertise do you bring to the job?

• Bachelor’s degree preferred or equivalent experience.
• Training certification preferred
• 3 years of Gaming Industry experience.
• Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
• Required to obtain and retain Gaming licensure(s).
• Advanced knowledge of Microsoft Office, including Word, Excel, Access, and PowerPoint.
• Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose.
• Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.