4 Service Coordinator Jobs in Conyers, GA
Komatsu is Hiring a Service Coordinator Near Conyers, GA
Job OverviewThe key objective of the Service Coordinator is to effectively assist the Service Department personnel in the daily work schedule. To effectively and efficiently process the daily flow of paperwork for billing. To inform the Service Manager of any problems or customer complaints that may occur during the daily operations of the Service Department.
Key Job Responsibilities
- Answer phones in the Service Department when necessary. Present a courteous and positive image of factory store at all times. Place calls to customers to obtain P.O. numbers when required.
- Post labor time into the computer tracking system daily. Balance weekly and monthly payroll hours.
- Open work orders for both the shop and field service departments.
- Neatly and accurately log work orders, enter labor descriptions for both shop and field work orders and close orders when work has been completed. Copy CSS personnel on recommended repairs for estimates. Prepare reports for closed and open work orders to be reviewed by Service Manager.
- Maintain files and proper documentation with current backup information attached to the invoice for all work orders.
- Prepare and file warranty claims per current Corporate Komatsu policy and maintain all warranty files.
- Research and communicate customer complaints timely to Service Manager. Provide details on complaint with proper documentation and potential resolution.
- Maintain Preventive Maintenance schedules by adding new PM’s to computer tracking system, making the initial road tech assignments at the beginning of each month and scheduling completion date with customers.
- Promotes an atmosphere of good will and accountability between the company and the customer. Act in professional manner and provides a superior level of customer service and satisfaction. Building trust with customer personnel through your honesty and integrity.
- Effectively communicates with customers, co-workers and management.
- Working knowledge of service operations in an equipment dealership.
- Strong organizational and analytical skills including competent knowledge of Microsoft Excel and Word applications.
- Ability to learn and use a service tracking computer system.
- A strong customer service mentality.
Job Summary
Full Time
Building Construction
$61k-79k (estimate)
05/11/2024
07/07/2024
mining.komatsu
ELKO, NV
1,000 - 3,000
2011
WADE DEARLING
$200M - $500M
Building Construction
Related Companies
The job skills required for Service Coordinator include Customer Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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Step 3: View the best colleges and universities for Service Coordinator.
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