Sales Coordinator, Aftermarket Parts

BASIC FUNCTION
Under the general supervision of the Customer Service Manager – North America, Aftermarket Parts the role encompasses the following:
SPECIFIC RESPONSIBILITIES
Order management and research to support Parts Department’s customer base.
Perform SAP transactions at a proficient-user level.
Backup other Sales Coordinators and support department overall objectives.
Understands how to effectively use Kohler resources such as research tools, warranty site, etc.
Understands how Kohler Power Resource Center and Kohler Power Plus impacts the distributor.

ORDER MANAGEMENT AND PART QUOTES
Manage assigned portfolio of customers (distributors, direct leaders, national accounts or governmental accounts)
Manage customer orders entry and processes in SAP and provide feedback direct to customer
Effectively manage open line items (backorders) utilizing an open order report
Supply customer inquiries, lead time and pricing quotes via phone or email using various Kohler Co. resources
Support On-Time-Delivery department metric
Manage invoicing issues and pricing errors
Daily email/phone communication with customers to secure high levels of service
Run reports on agreed upon schedule
COMMERCIAL EXCELLENCE
Champion high levels of customer service
Profile portfolio of customers to understand customer’s needs

Skills/Requirements

At least 1-year experience in Power Systems Sales Administration or 1-year experience in a customer service position with direct customer contact preferred.
Skilled use of Microsoft Office applications required. Applications used are Outlook, Excel, Word, and PowerPoint.
Associate degree in marketing, business administration, accounting or computer science is preferred.
Familiarity with the Energy Division businesses and products is preferred.
In-depth knowledge of SAP sales and shipping functions preferred.
Responsible self-starter who will work independently to meet deadlines and commitments to support the division.
Good problem-solving skills and communication skills are required.
Must be accurate and thorough in execution of tasks.
Should project a professional image with external and internal customers.
Candidate should be a proactive, analytical thinker with good judgment and curiosity to identify and solve underlying problems, suggest programs, and study alternative methods of operation.

• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $22.00 - $27.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Energy?
Kohler Energy's mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler Energy offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler Energy proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at https://kohlerenergy.com/who-we-are.
It is Kohler Energy's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact EnergyJobs@kohler.com. Kohler Energy is an equal opportunity/affirmative action employer.