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Sales Coordinator, Aftermarket Parts
BASICFUNCTION ORDER MANAGEMENT AND PART QUOTES
Underthe general supervision of the Customer Service Manager – North America,Aftermarket Parts the role encompasses the following:
SPECIFICRESPONSIBILITIESOrder management and research to support Parts Department’s customer base.
Perform SAP transactions at a proficient-user level.
Backup other Sales Coordinators and support department overall objectives.
Understands how to effectively use Kohler resources such as research tools, warranty site, etc.
Understands how Kohler Power Resource Center and Kohler Power Plus impacts the distributor.
Manage assigned portfolio of customers (distributors, direct leaders, national accounts or governmental accounts)
Manage customer orders entry and processes in SAP and provide feedback direct to customer
Effectively manage open line items (backorders) utilizing an open order report
Supply customer inquiries, lead time and pricing quotes via phone or email using various Kohler Co. resources
Support On-Time-Delivery department metric
Manage invoicing issues and pricing errors
Daily email/phone communication with customers to secure high levels of service
Run reports on agreed upon schedule
COMMERCIAL EXCELLENCE
Champion high levels of customer service
Profile portfolio of customers to understand customer’s needs
Skills/Requirements
At least 1-year experience in Power Systems Sales Administration or 1-year experience in a customer service position with direct customer contact preferred.
Skilled use of Microsoft Office applications required. Applications used are Outlook, Excel, Word, and PowerPoint.
Associate degree in marketing, business administration, accounting or computer science is preferred.
Familiarity with the Energy Division businesses and products is preferred.
In-depth knowledge of SAP sales and shipping functions preferred.
Responsible self-starter who will work independently to meet deadlines and commitments to support the division.
Good problem-solving skills and communication skills are required.
Must be accurate and thorough in execution of tasks.
Should project a professional image with external and internal customers.
Candidate should be a proactive, analytical thinker with good judgment and curiosity to identify and solve underlying problems, suggest programs, and study alternative methods of operation.
* Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $22.00 - $27.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Energy?Full Time
Durable Manufacturing
$74k-97k (estimate)
05/22/2024
07/20/2024
us.kohler.com
SPARTANBURG, SC
15,000 - 50,000
1873
Private
BRIAN BENSON
$1B - $3B
Durable Manufacturing
Kohler manufactures high-end kitchen and bath products such as faucets, sinks, tubs and showers; makes portable generators and operates a luxury resort.