Switchboard Operator, Destination Kohler 

Work Mode: Onsite

Location: Kohler, WI

Opportunity

Manage the basiccall flow of incoming internal and external guest calls for Destination Kohler. Provide administrativesupport for various resort departments as needed in a resourcefulmanner.

Specific Responsibilities

GuestServices

• Answer all incoming calls to Destination Kohler and transfer to appropriate recipients promptly and efficiently while meeting Forbes Travel Guide Five Star expectations.
• Receive wake up call requests from resort guests and record for execution of Front Desks.
• Maintain a working knowledge of general resort information.
• Promptly assist guests with various questions via webchat from the Destination Kohler resort website through NAVIS.
• Post the resort’s daily Today letter on Destination Kohler website for guest links.
• Prepare and mail information packets for various guest requests.
• Mail confirmation hard copies as requested by guests through Central Reservations.
• Print report and prepare greeting cards for guest amenity program.

Miscellaneous Responsibilities

• Log and distribute comment cards for DK accordingly.
• Operate office equipment such as fax machine, copier and or phone systems.
• Process name tags requests according to submissions sent to shared “Hospitality Switchboard” email box. Interoffice mail in outgoing mailbox.
• Monitor inventory of office supplies and communicate replenishments accordingly to ordering Switchboard Operator II.
• Update and file daily departmental information consistently, both hard copy and electronic formats.
• Complete any delegated tasks given by Coordinators or Managers in Reservations and Revenue department.
• Review SMS guest tiles, identify duplicates and notify Reservation Coordinators.
  Participate in monthly incentive program through position performance expectations.

This is a full-time opportunity. Shifts will primarily be 6am-2:30pm but must have availability to work an occasional mid-shift as well. Weekends are required.

Skills/Requirements

• High school diploma
• Two years work experience, preferably in a call center or an administrative role
• Proficient oral and written communication
• Excellent interpersonal skills
• Strong computer skills

The hourly range for this position is $13.40 - $16.75. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .