Location: Remote in the U.S.

Opportunity

In support of the VPE Quality leadership, this position is responsible for the coordination and successful completion of strategic and short-term projects to improve customer-experienced quality through voice of customer feedback (which may include obtaining that feedback, where appropriate).Driving these projects would include coordination between various parts of the business (marketing, product engineering, packaging engineering, manufacturing locations and other areas as appropriate).This position would also support implementation of quality initiatives/systems in new plant start-ups.

Specific Responsibilities

• Partner with plant leadership to support COPQ (Cost Of Poor Quality) reduction through disciplined problem solving and effective quality system implementation and/or improvements.
• Analyze, scope and lead key projects that improve Claims, Damages, Returns and Customer Satisfaction metrics for product line as identified (this may change, as needed).Manage a one to three year project portfolio of key projects through close collaboration with customer teams and Kohler Co. representatives.
• Analyze, scope and lead cross-functional teams that proactively identify and resolve emerging field issues.Communicate voice-of-customer issues effectively through the organization, including all functions or business teams.Systematically implement corrective actions within customer service, product designs and plant controls.
• Act as the primary representative from the Kitchen and Bath Americas – Quality organization for new plant start-ups and assist in supporting implementation of quality initiatives and systems.
• Provide analysis and reporting which allow an effective allocation of problem-solving resources.Act as a resource to the Senior Manager – Quality Engineering and Director – Quality in meetings with Executive Management.
• Utilizing cross-function teams, act as a Project Manager to identify, scope and complete requests for engineering action with low to medium complexity.Communicate effectively with internal and external stakeholders to align resources and accelerate improvements.
• Drive systemic changes that make it easier to share data, drive accountability and provide historical records of decisions or actions taken.